11 of 11 Customer Service Jobs in Solihull

Project Manager – Infrastructure Delivery | Business Connectivity & Network Solutions Drive end-to-end project success, champion customer experience, and lead complex infrastructure rollouts across the UK. A leading provider of network and connectivity solutions is seeking an experienced Project Manager to join their growing team. Leading with an innovative approach and customer-centric mindset, this organisation is rapidly expanding … LAN, Wi-Fi , and Network Security implementations. From early engagement through to completion, you’ll ensure every aspect runs to time, scope, and budget, while maintaining best-in-class customer service throughout. This role will suit someone with proven experience in telecoms or IT infrastructure environments, who’s confident managing multiple stakeholders and coordinating technical teams with precision … rigorous project governance including SoWs, RAID logs, PIDs, and full project documentation Champion stakeholder relationships , delivering a professional, responsive experience from start to finish Manage handover to support , ensuring Service Desk teams are fully briefed and ready to maintain service continuity Drive continuous improvement , hitting key milestones, internal KPIs, and ensuring knowledge transfer is smooth and complete What More ❯

Dynamics 365 Developer - Solihull - 6 Month Contract As a Dynamics 365 Developer (primarily Customer Service, Marketing and Sales), you will play a crucial role in designing, developing, and implementing solutions using Microsoft Dynamics 365. You will work closely with stakeholders to understand business requirements and translate them into technical solutions that enhance our business processes. Your expertise will … Developer reports into the Complex Case Management Team DevOps Lead The role will have a close working connection with IT teams, Partners/3rd parties, Operational Teams and Service Management. Key accountabilities Agile Practices: Integrate and support with agile based product development ceremonies such as sprint planning, standups, retrospectives and backlog grooming. Solution Design and Development: Lead the design … members. Troubleshooting and Support: Diagnose and resolve technical issues, providing ongoing support and maintenance for Dynamics 365 and Power Platform and Power Platform applications within the Serco ITIL IT Service Management function. Documentation: Create and maintain comprehensive documentation for all development and integration activities. Technical Skills: Proficiency in Dynamics 365 and Power Platform (CRM, Customer Services, Sales and More ❯

Dynamics 365 Developer - Solihull - 6 Month Contract As a Dynamics 365 Developer (primarily Customer Service, Marketing and Sales), you will play a crucial role in designing, developing, and implementing solutions using Microsoft Dynamics 365. You will work closely with stakeholders to understand business requirements and translate them into technical solutions that enhance our business processes. Your expertise will … Developer reports into the Complex Case Management Team DevOps Lead The role will have a close working connection with IT teams, Partners/3rd parties, Operational Teams and Service Management. Key accountabilities Agile Practices: Integrate and support with agile based product development ceremonies such as sprint planning, standups, retrospectives and backlog grooming. Solution Design and Development: Lead the design … members. Troubleshooting and Support: Diagnose and resolve technical issues, providing ongoing support and maintenance for Dynamics 365 and Power Platform and Power Platform applications within the Serco ITIL IT Service Management function. Documentation: Create and maintain comprehensive documentation for all development and integration activities. Technical Skills: Proficiency in Dynamics 365 and Power Platform (CRM, Customer Services, Sales and More ❯

Location: Solihull, West Midlands (Hybrid - minimum three days a week on-site, typically Mon, Wed & Thu) Salary & Benefits: £75,000 - £95,000 DOE + 25 days holiday (increasing with service) + enhanced pension, private medical, life assurance, income protection, enhanced family-friendly leave, and funded professional development We are recruiting for an Enterprise Systems Architect for an established, product … led connectivity provider whose 20-year track record of innovation and customer service has seen their team grow to 110+ staff and counting. Operating from modern offices in Solihull, their Process & Systems function sits at the heart of the business, driving continuous improvement across CRM, ERP, order-management and billing platforms. Joining this tight-knit group offers direct … data and integration architectures that align with strategic objectives. Translating business and BA-captured requirements into clear technical specifications for development teams. Leading system integration projects across CRM, ERP, service management and billing domains. Providing hands-on technical leadership, mentoring developers and collaborating closely with BAs and QA. Championing best practice in Agile delivery, CI/CD, security, performance More ❯

roleholder will be required to develop chatbots as well as a contact centre based on Dynamics with Co-Pilot IVRs. The ideal candidate will have knowledge in Azure Communication Service (ACS) and Event Grid. Playing a crucial role in designing, developing, and implementing solutions using Microsoft Dynamics 365. You will work closely with stakeholders to understand business requirements and … growth of the Serco Complex Case Management team capability About You Requirements Minimum of 5 years of experience in Dynamics 365 development and customisation Proficiency in Dynamics 365 (CRM, Customer Services, Sales and Marketing) Experience with Omnichannel for customer service is essential Strong knowledge of C# .NET, JavaScript, HTML, and SQL Proven experience with Power Platform (Power … Services Working with and within DevOps practices Understanding and managing enterprise size Dataverse instances Expert in tools and usage of XRM Toolbox Experience with configuring and maintaining Microsoft Field Service & IoT About Us Why join us? Career coaching and access to upskilling throughout your entire FDM career Initial upskilling pre-assignment that has been accredited by TechSkills Assignments with More ❯

experience in training coordination, program support, or L&D delivery Detail-oriented and highly organized, with the ability to manage multiple deadlines Excellent written and verbal communication skills Strong customer service mindset with a team-focused attitude Confident navigating multiple systems and platforms (e.g., LMS, SharePoint, Microsoft Teams, assessment/evaluation tools) Capable of working independently and managing More ❯

Role Overview We're seeking a customer-focused individual to work with our client to support library, information, and digital services in Solihull. You’ll assist users of all ages in accessing resources, handling ICT queries, and making the most of library facilities. This is a full time role and requires a Basic DBS check. Key Responsibilities Deliver friendly … efficient front-line customer service. Support users with library resources, digital tools, and general ICT issues (e.g. logging in, MS Word, internet, email). Respond to enquiries in person, by phone, and digitally. Promote services and assist with events (e.g. Storytime, digital drop-ins). Operate the library management system and support self-service technologies. Handle payments, reservations … shelving, stock checks, and basic admin tasks. Ensure building security in absence of senior staff. Maintain confidentiality and support special projects as needed. What We’re Looking For Strong customer service and communication skills. Confident with IT and digital support. Team player, organised, and proactive. Experience in a library or public service setting is a plus. More ❯

Junior Account Executive Company Overview:, The successful candidate will be engaging with Commercial and Education client bases of a leading managed IT Service Provider. With sites across the UK and Ireland, the business has been operating for almost 50 years and is entering a new phase of exciting growth! Role Overview: You will play a crucial role in driving … business growth by managing client relationships and identifying new business opportunities. You will be responsible for understanding client needs, delivering tailored solutions, and ensuring a high level of customer satisfaction. This position requires a proactive, results-driven individual with excellent communication skills and a passion for sales. What they offer: £30k basic salary, with OTE taking your total earnings … with warm leads Prepare and deliver compelling sales presentations and proposals tailored to client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues More ❯

your sales career in the world of Networking solutions? At Convergence Group, we have over 20 years of success built on a resliiant work ethic, continuous improvement and a customer-first mindset. As we enter an exciting phase of growth we're looking for exceptional Account Managers to play a pivotal role in shaping our future. This is a … strategic voice between our business and some of the UK's leading public and private sector organisations, shaping the future of connectivity with industry leading networking solutions and outstanding customer service. Your Impact Starts Here: Own the Portfolio - Take full responsibility for a strategic customer base, driving both growth & long-term retention while delivering exceptional customer value. … Partnerships - Strengthen client relationships and align solutions ensuring customers achieve their business goals. What You'll Do as our Account Manager: Own and Grow - Take full responsibility for your customer portfolio, driving retention, profitability, and long-term growth. Be a Strategic Partner - Build senior-level relationships, guide customer strategy, and deliver solutions across LAN, WAN, WiFi, and Network More ❯

a welcoming, inclusive environment Lucrative bonus and incentive schemes - you will be recognised and rewarded for your success Role: To support the Sales Team on Quotations, Order Processing, Bids, Customer Enquiries, and general day to day business activities as required To support marketing and telesales campaigns in contacting existing customers as well as new opportunities To support the sales … team in ensuring sales orders brought into the company are handled smoothly and ensure the customer is kept informed at all times. To support the sales team in attending marketing exhibitions and customer events. Requirements: Excellent customer service and communication skills Flexible, customer focused and self-motivated and team player Good presentational and persuasive skills More ❯

the future of Connectivity - Join as our Account Director! At Convergence Group we have over 20-years of success built on a resilient work ethic, continuous improvement, and a customer-first mindset. As we enter an exciting phase of growth, we're looking for exceptional Account Directors to help drive our strategy forward. This is a unique opportunity to … strategic voice between our business and some of the UK's leading private and public sector organisations, shaping the future of connectivity with industry-leading networking solutions and outstanding customer service. Your Impact Starts Here: Own the Big Wins - Manage a portfolio of key clients with a focus on retention, growth, and long-term success. Be the C-Level … levels of client organisations - from operational leads to the boardroom. Close with Confidence - Use qualification tools like SCOTSMAN to target, track, and win strategic deals. Deliver Excellence - Partner with service teams to ensure execution is seamless and client satisfaction stays high. What You Bring – Your Experience Matters: 5+ years proven success in Managed LAN and WAN solution sales. You More ❯