Solihull, West Midlands, United Kingdom Hybrid / WFH Options
Serco
acceptance of the request through to work-package close down Manage delivery partners/suppliers to ensure they deliver in accordance with the contracts' (SLA's) Hold responsibility for planning Service Acceptance and working with Operations team to ensure ready-for-service is achieved Support project boards as required by More ❯
second-line support to IT users in line with agreed SLAs Investigating incidents and identifying and mobilising resources required to aid resolution and escalating SLA breaches Acting as a Subject Matter Expert in the Change Management process Working on vendor liaison to support service delivery to agreed SLAs Supporting the More ❯
in line with target SLAs Understands the relationship between work processes and the business Answer all contacts within contractual SLAs and meet all other SLA and KPI targets Full training and support will be provided by your workplace mentor and from the Baltic team. Salary, Hours & Benefits: Salary More ❯
Solihull, West Midlands, West Midlands (County), United Kingdom Hybrid / WFH Options
Akkodis
second-line support to IT users in line with agreed SLAs Investigate incidents and identify and mobilise resources required to aid resolution and escalate SLA breaches Act as a Subject Matter Expert in the Change Management process Work on vendor liaison to support service delivery to agreed SLAs Support the More ❯
