a first point of escalation for high priority incidents Monitor the resolution of incidents involving multiple Service Providers and ensure it is within the SLA Qualifications/Skills: Must be an experienced resource with Minimum 7+ years of experience in Incident Management with knowledge & sound understanding of various IT technologies more »
Solihull, West Midlands, United Kingdom Hybrid / WFH Options
Rullion Limited
Drive performance improvement plans for Partners & Suppliers. Manage escalations, remediation, and contingent measures through governance bodies. Contribute to strategic direction for service measurement and SLA/KPI regimes. Manage governance regime and controls framework for IT services from external sources. Rullion celebrates and supports diversity and is committed to ensuring more »
our field. Our work stands out from the crowd. Offering exceptional 24/7 support based in the UK, resolute Account Managers and unrivalled SLA guarantees on a wide range of our solutions, we are a trusted supplier of voice, data, cloud, security, and mobile solutions to thousands of businesses more »
