2 of 2 Support Specialist Jobs in Solihull

Your new company Are you passionate about solving technical challenges and delivering exceptional customer experiences? We're seeking a Technical Support Specialist to join our dynamic team and help drive high-quality outcomes through expert troubleshooting and proactive case management.This hybrid role offers the flexibility of remote work combined with in-office collaboration at our Solihull location. Your … new role Serve as the primary technical contact for support cases Manage the full lifecycle of each case-from intake to resolution Troubleshoot application behaviour, data inconsistencies, configuration issues, and integration challenges Communicate clearly and consistently with customers throughout the resolution process Document findings to support internal knowledge sharing and process improvement Identify recurring issues and collaborate with … peers to enhance support efficiency Ensure case handling meets service-level expectations, balancing speed and accuracy What you'll need to succeed 2-4 years of experience in technical, systems, or application support Proficiency in PHP and SQL, with the ability to debug and interpret code and queries Ability to read and understand JavaScript in a troubleshooting context More ❯

A leading global technology provider is seeking an experienced Security Systems Support Specialist to join their dynamic technical team. This role focuses on delivering expert support for advanced CCTV and integrated security solutions across a broad portfolio of commercial clients. Key Responsibilities Provide remote and on-site technical support for commissioning, maintenance, and troubleshooting of CCTV … systems. Assist field teams with installation and configuration of surveillance technologies in line with operational standards. Perform remote diagnostics and health checks to ensure optimal system performance. Support reactive service calls, identifying and resolving technical faults efficiently. Manage and process CCTV footage requests for investigative purposes. Maintain thorough documentation of technical activities and resolutions. Skills & Experience Prior experience as … a 2 nd line IT support helpdesk role alongside someone who understands internal networks and can help to coordinate on site engineers Technical qualification in IT related field Ideally proven experience with CCTV, EAS, RFID, or access control systems. Strong analytical and problem-solving skills with a hands-on approach. Proficiency in English at an advanced level. The Offer More ❯