6 of 6 Support Specialist Jobs in the West Midlands

Are you an experienced Application Support Specialist looking for your next challenge? Do you thrive in client-facing environments, solving technical problems, and ensuring smooth software installations? If so, we have an exciting opportunity for you to join a well-established software platform provider in Stoke-on-Trent.About the Role: As an Application Support Specialist , you … ll play a crucial role in ensuring the continued success of our client’s software solutions. You'll provide technical support, troubleshoot issues, and assist with software installations, ensuring that clients receive top-tier service every time. This is a hybrid role based in Stoke on Trent, so you should live within commuting distance, with approximately 4 client-side … visits per month to oversee installations and provide on-site support. Key Responsibilities: Provide 1st and 2nd line application support to clients. Troubleshoot and resolve technical issues related to software usage, integration, and performance. Deliver software installations at client sites (travel expenses and hotel accommodation provided). Maintain a high level of client satisfaction through excellent communication and problem More ❯

Are you an experienced Application Support Specialist looking for your next challenge? Do you thrive in client-facing environments, solving technical problems, and ensuring smooth software installations? If so, we have an exciting opportunity for you to join a well-established software platform provider in Stoke-on-Trent. About the Role: As an Application Support Specialist , you'll play a crucial role in ensuring the continued success of our client s software solutions. You'll provide technical support, troubleshoot issues, and assist with software installations, ensuring that clients receive top-tier service every time. This is a hybrid role based in Stoke on Trent, so you should live within commuting distance, with approximately … client-side visits per month to oversee installations and provide on-site support. Key Responsibilities: Provide 1st and 2nd line application support to clients. Troubleshoot and resolve technical issues related to software usage, integration, and performance. Deliver software installations at client sites (travel expenses and hotel accommodation provided). Maintain a high level of client satisfaction through excellent communication More ❯

Are you an experienced Application Support Specialist looking for your next challenge? Do you thrive in client-facing environments, solving technical problems, and ensuring smooth software installations? If so, we have an exciting opportunity for you to join a well-established software platform provider in Stoke-on-Trent. About the Role: As an Application Support Specialist , you'll play a crucial role in ensuring the continued success of our client’s software solutions. You'll provide technical support, troubleshoot issues, and assist with software installations, ensuring that clients receive top-tier service every time. This is a hybrid role based in Stoke on Trent, so you should live within commuting distance, with approximately … client-side visits per month to oversee installations and provide on-site support. Key Responsibilities: Provide 1st and 2nd line application support to clients. Troubleshoot and resolve technical issues related to software usage, integration, and performance. Deliver software installations at client sites (travel expenses and hotel accommodation provided). Maintain a high level of client satisfaction through excellent communication More ❯

Are you an experienced Application Support Specialist looking to join a well-established, innovative software platform with a fantastic reputation for client service and product excellence? Our client, based in Stoke-on-Trent , is expanding their team and is seeking a motivated and professional application support specialist to join their growing business. 🔧 The Role: You’ll … the UK. You’ll be responsible for: Installing and configuring software systems for new customers. Delivering end-user training and ensuring smooth adoption of the system. Providing on-site support during client go-lives. Collaborating with internal technical teams to resolve installation issues and ensure client satisfaction. 🧭 Key Details: Hybrid role: You should live within a reasonable commuting distance … expenses provided . Company car provided if required. Full training on the specific software platform will provided 💡 About You: We’re looking for someone who is: Experienced in application support ideally with good experience working with end users Confident, professional, and customer-focused. A full UK driving licence holder (essential). 🎯 What’s On Offer: Basic salary up to More ❯

MyGraduationClip services a large number of institutions across multiple continents - aiming to provide the best experience possible in all corners of the globe. Role We are seeking a Customer Support Specialist to be the first point of contact for our clients and event participants. You will handle inbound queries via email and our ticketing system, ensuring issues are … resolved quickly, accurately, and with a friendly tone. Reporting to the Operations Lead, you'll not only answer queries but also help improve FAQs, flag recurring issues, and support operational delivery. During quieter months you'll work consistent part-time hours (between 10 to 20 hours per week), and during peak graduation season (June–August) you'll have the … Relationships Manager or Ops Lead. Customer Experience Deliver a warm, approachable, and supportive tone in all communication. Aim for "first-time resolution" — solving the problem fully in each reply. Support Processes & FAQs Use existing templates and FAQs to speed up responses. Contribute new FAQs and improve templates as recurring issues arise. Share insights on common queries with the Ops More ❯

Job Description : 1. Hands and Eyes Support Break Fix IMACD Desk Side Support Governance – Standard Reports 2. Following attributes are required: Excellent people skills and a sense of ownership for all issues you work. Conscientious with a strong work ethic. Good written and oral communication skills. Ability to work in autonomy on assigned tasks. A passion for customer … support, no issue is resolved till the customer says it’s resolved. Ability to take ownership of customer issues, and if it is something that cannot resolve, facilitate the transfer to the correct higher level of support following up till the issue is resolved to the customer's satisfaction. 3. Responsibilities: Provide Hardware and Operating Systems support … Solar. FSO L1 duty will only be to install the base image and then reach out to Solar L2 team to do the required configuration. Perform hardware/software support and issue resolution for customers. Troubleshoot and resolve VPN connectivity issues for customers. Perform remediation on patching issues to ensure compliance with security standards. 4. Required qualifications: At least More ❯