IT Apprentice
- Hiring Organisation
- EVERYTHING TECH LIMITED
- Location
- 3RD FLOOR HANOVER HOUSE, 32 CHARLOTTE STREET, MANCHESTER, England, United Kingdom
- Employment Type
- Advanced Apprenticeship
- Salary
- £17,000 a year
proactive first line IT Support to all customers Ensure all support requests and incidents via any inbound channel are properly understood and recorded on Autotask Proactively contact and chase customers until a resolution has been achieved or the issue is escalated Deliver exceptional Customer Service striving to achieve first … processes and standards as per the handbook Undertake maintenance tasks for monitored systems Prepare customer hardware or software ready for project delivery Ensure the Autotask system is fully updated with all activity, including notes, to-dos, and knowledge bank information Training Why choose our AWS Cloud Support Specialist Level ...