2nd Line IT Support
- Location
- Portishead, England, United Kingdom
Responsibilities Provide 2nd line support for hardware, software and Microsoft 365 issues Troubleshoot desktop, networking, printer and remote access problems Support Active Directory, Entra ID, Exchange Online and Teams Assist with server, cloud and network administration Support software deployments, upgrades and IT projects Apply security updates … Maintain accurate documentation and deliver excellent customer service Requirements Strong knowledge of Windows 10/11 and Microsoft 365 Experience with Active Directory, Entra ID and Exchange Online Good understanding of TCP/IP, DNS and VPNs Experience supporting end-user devices Strong troubleshooting and problem ...