1 of 1 IT Analyst Jobs in Somerset

The IT Service Desk at Avon and Somerset Police are a responsive 24/7 IT service that supports all our employees by resolving their IT Issues and enabling them to serve our communities. The support we provide covers desktop, mobiles, telephony, radio, servers, networks, body worn video cameras, wireless environments and the Microsoft product set, and … much more. You will answer incoming calls to the service desk, raise and triage tickets, and offer a high level of customer support. You will be providing technical IT support via the telephone, customer service portals and face to face to police officers and police staff. In this role you can benefit from our hybrid working scheme where you … customer problems where possible and escalating calls where required. Skills and Experience: Any customer service experience will be highly beneficial. Strong attention to detail and problem solving skills Any IT qualifications or self-taught technical knowledge would be advantageous Self-motivated and eager to learn What we can offer: A competitive salary of £26,106 - £28,653 (plus allowances More ❯