2 of 2 Proactive Monitoring Jobs in Somerset

execution, SLA compliance, service bookings, and customer support. Act as the senior point of escalation for complex incidents (Tier 3 support). Drive incident response, root cause analysis, and proactive monitoring/reporting. Develop and implement TOC strategy, staffing models, and documentation standards. Participate in systems architecture, new tech evaluation, and vendor selection. Manage operational workflows, reporting systems More ❯

by installing software onto our hardware, configuring and testing • Work across our products and services by advising on and supporting all communication and information system matters. • Be responsive and proactive in monitoring the quality of service when delivering to a customer and be confident in your problem-solving skills and self-awareness about when to seek advice or More ❯