2 of 2 Service Design Jobs in Somerset

We are recruiting for two Senior User Researchers to join our User Centred Design team. As a User Researcher at Ofsted, you will play a key role in rebuilding and continuously improving our digital services, websites, and systems. You'll be part of our User Centred Design function, working alongside Content Designers and Interaction Designers, and collaborating closely … with Service and Product Owners, Project Managers, and other stakeholders. What You'll Do Work on a project basis, focusing on one or two services or phases of work at a time. Plan and conduct user research to generate actionable insights that inform service design and delivery. Collaborate with multidisciplinary teams, including contractors and suppliers, to ensure … work with high-achieving professionals at all levels, surrounded by a friendly and supportive team. They will have access to amazing benefits, such as flexible working hours, the Civil Service Pension Scheme, and 32.5 days annual leave + 8 bank holidays. We offer a hybrid working model, so you may also choose to spend a proportion of time working More ❯

Key Accountabilities? Play an active role in the Elections Directorate SCS leadership team, helping to make it a fantastic place to work, developing our people.? Lead the Digital Electoral Service (DES) portfolio, made up of 7 services, and ensuring the continued improvement and adoption of digital best practice.? Lead the delivery of the digital development required to support the … culture. Previous leadership experience in government is not required, but you will be expected to quickly get up to speed with the directorate's high priority agenda. The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service … Strategy. Essential Criteria? Ability to demonstrate confident and empowering leadership, setting strategic direction through political, social and technological ambiguity. Experience of managing digital services, implementation and delivery. Championing continuous service design and capable of identifying and overcoming risks. Experience of working across policy/digital/analytical boundaries to lead multidisciplinary teams, promoting user-centred methods for service More ❯