4 of 4 ServiceNow Jobs in Somerset

translate complex technical and operational considerations into clear business outcomes and recommendations. An ITIL 4 Managing Professional qualification, or equivalent, alongside practical experience of ServiceNow and related service management tools. Additional certifications such as SIAM or COBIT would be beneficial. Experience in the public sector or a highly regulated environment ...

looking for an experienced ServiceNow Platform Architect with strong expertise in Hardware Asset Management (HAM) and Configuration Management Database (CMDB). The candidate will be responsible for designing, implementing, and optimizing ServiceNow solutions aligned with business requirements and IT service management best practices. Key Responsibilities Design and implement ServiceNow platform … models, configuration item (CI) relationships, data quality standards, and governance processes. Implement hardware asset life cycle management, including procurement, tracking, maintenance, and retirement. Integrate ServiceNow with enterprise systems and external tools. Ensure platform scalability, security, performance, and adherence to best practices. Collaborate with business stakeholders, technical teams, and ITSM teams ...

risk activity, or knowledge of frameworks such as ISO 27001 and NIST Desirable: Python, Bash or PowerShell scripting, forensic, threat monitoring or deception tools, ServiceNow, Azure or AWS, CISSP, Security+, CEH Please note: this role needs four days a week on site in London on an ongoing basis. Apply today ...

accountability, collaboration, and customer-focused support Work closely with the Global Service Desk Manager to support consistent standards, tools, and performance expectations. Use ServiceNow and reporting insights to identify operational improvement opportunities and support better day-to-day service delivery. Identify trends and contribute to continuous improvement, automation, and knowledge … approach Knowledge of ITIL frameworks and service management best practices Experience leading a team, including performance management and development of direct reports. Experience with ServiceNow (or similar tools) and performance reporting A passion for continuous improvement, team development, and delivering excellent customer experience Strong communication and stakeholder management skills ...