2 of 2 Service Delivery Jobs in South Ayrshire

with ongoing opportunities. You will analyse, design, and implement ITSM frameworks and set up ServiceNow instances to align with business objectives and improve IT service delivery. You will lead development efforts, design ITSM processes, and mentor client teams while staying current with ITSM trends to deliver innovative solutions. #J ...

with clients to analyse, design, and implement ITSM frameworks, setting up ServiceNow instances from inception ensuring alignment with business objectives and improving overall IT service delivery. Key Responsibilities Develop and implement ServiceNow strategies, including, future-state ITSM process design, ServiceNow platform architecture design, security and role model design, integration … Facilitate ITIL process design and adoption, including incident, problem, change, and asset management. Provide guidance on ITSM governance, metrics, and continuous improvement initiatives. Support service transition and transformation projects to enhance service capabilities. Conduct training and workshops for client teams to build ITSM capabilities. Collaborate with stakeholders ...