2 of 2 3rd Line Technical Support Jobs in the South East

Role: 3rd Line Technical Support ( Hybrid ) - 2 days onsite Location: Princes Risborough Salary: £35,000 - £40,000 Benefits: Pension Scheme Car scheme Cycle scheme Eye care scheme Mental health first aid Employee assistance programme Employee recognition scheme Our client is looking for an enthusiastic and self-motivated and experienced 3rd line technical support consultant to join an existing technical support team based at our Princes Risborough office to provide an outstanding level of customer service and high-end technical support to our schools. You will report into the Service Desk Manager and act as the primary … point of technical escalation as well as providing ad-hoc coaching and assistance for the first and second-line support. Key Responsibilities include: Manage 2nd & 3rd line technical support for schools, providing outstanding levels of customer service and support Resolve and manage any technical issues More ❯

3rd Line IT Support Engineer Our client is seeking a 3rd Line IT Support Engineer to join their team and play a key role in keeping our systems running smoothly. Reporting to the IT Manager, you’ll provide hands-on support across servers, desktops, laptops, mobile devices, specialist … the go-to person for troubleshooting, resolving issues, and supporting business-critical projects, ensuring our colleagues have the tools they need to succeed. What you’ll do: Provide support across hardware, software, phones, mobiles, and specialist systems. Manage helpdesk enquiries, escalating where needed and seeing issues through to resolution. Support servers (Windows 2012/2016), Exchange … Maintain IT documentation and ensure smooth daily operations. What we’re looking for: Minimum 5 years’ experience in IT support or service function with experience in a 3rd Line Support position is a must have. Technical expertise in Server Maintenance (2012 to 2016), Backups (Veeam) and Network Infrastructure is a must More ❯