Change & Configuration Analyst
Fareham, Hampshire, South East, United Kingdom
AllPoints Fibre
The Change and Configuration Analyst at AllPoints Fibre will beresponsible for supporting both Change Management and Configuration Management BAU operations, co-ordinating and overseeing the respective processes within APFN. This role ensures that all changes to the APFN network and corporate IT infrastructure are systematically recorded … and managed and that configuration items (CIs) are accurately recorded, maintained, and reported. The Analyst works closely with the Change Manager and various departments to minimize service disruptions and optimize the efficiency and reliability of the APFN network & its associated infrastructure. What you will be doing: Ensure the … across key stakeholders where required; ensuring timeliness of communication to facilitate authorisation and scheduling. Support Change Advisory Board (CAB) activities and deputise for the Change Manager where required. Manage and resolve queries and complaints received from Service Managers or customers, escalating promptly more »
Employment Type: Permanent
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