2 of 2 Remote Customer Journey Map Jobs in the South East

office per week) Salary: up to £40,000 About the Role Our client is seeking a CX Data & Insight Analyst to play a pivotal role in shaping how customer experiences are understood and improved. This role is perfect for someone who loves working with data, has a curious mindset, and is passionate about uncovering insights that drive meaningful … change. As part of the Customer Experience team, you'll leverage analytics, machine learning, and AI-driven tools to identify trends, behaviours, and opportunities across the customer journey. You'll transform complex data into compelling insights that inform strategic decision-making and improve customer satisfaction and conversion. Key Responsibilities Design and maintain analytical models … techniques to both structured and unstructured data sources. Monitor key CX metrics (NPS, CSAT, conversion rates) to identify emerging trends, opportunities, and risks. Conduct exploratory analysis to uncover customer pain points and behavioural patterns. Translate data into actionable insights that influence decisions across Finance, Operations, Sales, and Marketing. Support the testing, piloting, and scaling of AI-driven tools More ❯

and develop our offering, we need a Senior Product Manager to grow Reuters Connect's commerce platform and drive the transformation of our commerce strategy, enhancing the user journey from registration to transaction and completion. You'll work closely with both engineering and design units as well as our commercial teams to develop and optimise the user experience … base at the heart of everything we do. About The Role As Senior Product Manager - Commerce at Reuters, you will: Define and own Reuters Connect's product road-map, with a specific focus on enhancing conversion rates and revenue across all touchpoints, ensuring alignment with Reuters' overall business objectives. Work closely with cross-functional teams to identify, prioritize … and execute strategies that improve customer outcomes and drive significant business impact for Reuters. Perform comprehensive market research and user analysis to identify pain points and opportunities for improvement, integrating findings into product development. You'll design modular, scalable, and efficient conversion flows that enhance user experience and optimize revenue potential. Utilize experimentation and A/B testing More ❯