CustomerServiceManager A fast-paced, customer-centric technology business is seeking a CustomerServiceManager (CSM) to lead its Customer Support & Service Desk operations . The role involves managing a large team (40+ people) across customer care and technical support, ensuring service excellence, rapid resolution … problem-solving abilities. Knowledge of telecoms, broadband or tech support is beneficial. Experience working within ISO and GDPR-compliant environments. ACS are recruiting for a CustomerServiceManager . If you feel that you have the skills and experience required in this advertisement to be a CustomerServiceManager submit your CV … your experience as a CustomerService Manager. It is always a good idea to include a covering letter outlining your experience as a CustomerServiceManager with your application as this will enhance your chances of selection and improve your prospects of landing the CustomerServiceManager role you desire. More ❯
CustomerServiceManager A fast-paced, customer-centric technology business is seeking a CustomerServiceManager (CSM) to lead its Customer Support & Service Desk operations . The role involves managing a large team (40+ people) across customer care and technical support, ensuring service excellence, rapid resolution … problem-solving abilities. Knowledge of telecoms, broadband or tech support is beneficial. Experience working within ISO and GDPR-compliant environments. ACS are recruiting for a CustomerServiceManager . If you feel that you have the skills and experience required in this advertisement to be a CustomerService Managersubmit your CV including an outline … your experience as a CustomerService Manager. It is always a good idea to include a covering letter outlining your experience as a CustomerServiceManager with your application as this will enhance your chances of selection and improve your prospects of landing the CustomerService Managerrole you desire. More ❯
The CustomerServiceManager will oversee daily operations within the customerservice department, ensuring excellent service delivery and satisfaction. This role is perfect for someone with a proven track record in managing customerservice teams in the business services industry. Client Details This organisation is a well-established, medium-sized player … in the business services sector. Known for its commitment to professional excellence, it offers a structured and supportive working environment for its employees. Description Manage and lead the customerservice team, setting clear goals and objectives. Develop and implement strategies to improve customer satisfaction and retention. Monitor and report on team performance using key metrics. … practices. Oversee training and development programmes for team members. Ensure compliance with company policies and procedures. Profile Proven experience in managing customerservice teams within the business services industry. Strong leadership and organisational skills. Excellent problem-solving abilities and attention to detail. Proficiency in customerservice software and CRM systems. The ability to work under More ❯
About the job Our Company JOYBUY - Joybuy is JD.com's online retail business in Europe. Joybuy is an online retailer which places the customer at the heart of everything it does. It is currently in test phase in the UK, Netherlands, Germany, France, Belgium and Luxembourg. Its slogan, “Don’t just buy, Joybuy,” perfectly captures its mission to … fulfill Joybuy customer’s needs and provide a service that is easy and convenient, but also enjoyable and fun. About the Role We are looking for a Service Tool Product Manager to lead our full-chain and intelligent customerservice system development driving innovation, automation, and scalability for our global support operations. Key Responsibilities … Act as the primary product interface between business and R&D teams to develop the self-built customerservice workbench from concept to launch. Redesign the customerservice operation interface (ticket handling, knowledge base, and system integration) to improve usability and workflow efficiency. Develop real-time intelligent assistance modules (e.g., rule-based prompts, script suggestions) to More ❯
About the job Our Company JOYBUY - Joybuy is JD.com's online retail business in Europe. Joybuy is an online retailer which places the customer at the heart of everything it does. It is currently in test phase in the UK, Netherlands, Germany, France, Belgium and Luxembourg. Its slogan, “Don’t just buy, Joybuy,” perfectly captures its mission to … fulfill Joybuy customer’s needs and provide a service that is easy and convenient, but also enjoyable and fun. About the Role We are looking for a Service Tool Product Manager to lead our full-chain and intelligent customerservice system development driving innovation, automation, and scalability for our global support operations. Key Responsibilities … Act as the primary product interface between business and R&D teams to develop the self-built customerservice workbench from concept to launch. Redesign the customerservice operation interface (ticket handling, knowledge base, and system integration) to improve usability and workflow efficiency. Develop real-time intelligent assistance modules (e.g., rule-based prompts, script suggestions) to More ❯
london (city of london), south east england, united kingdom
JD.COM
About the job Our Company JOYBUY - Joybuy is JD.com's online retail business in Europe. Joybuy is an online retailer which places the customer at the heart of everything it does. It is currently in test phase in the UK, Netherlands, Germany, France, Belgium and Luxembourg. Its slogan, “Don’t just buy, Joybuy,” perfectly captures its mission to … fulfill Joybuy customer’s needs and provide a service that is easy and convenient, but also enjoyable and fun. About the Role We are looking for a Service Tool Product Manager to lead our full-chain and intelligent customerservice system development driving innovation, automation, and scalability for our global support operations. Key Responsibilities … Act as the primary product interface between business and R&D teams to develop the self-built customerservice workbench from concept to launch. Redesign the customerservice operation interface (ticket handling, knowledge base, and system integration) to improve usability and workflow efficiency. Develop real-time intelligent assistance modules (e.g., rule-based prompts, script suggestions) to More ❯
