Technical Support Specialist - VoIP
- Hiring Organisation
- Nemo Resourcing
- Location
- Reading, South East, United Kingdom
- Employment Type
- Permanent Contract, Hybrid
- Salary
- £55,000
This is a hybrid role, with 2 or 3 days per week in the office. There is occasional travel to other sites (e.g. data centres) and some (usually fairly light) duties on an out-of-hours rota. Technical Support Specialist - VoIP - responsibilities Helping clients with escalated faults - mostly … Client Support team and contributing technical sales support Helping to support back office systems Performing hardware & software upgrades - including at data centre locations Monitoring the health of the network, managing faults and failover plans Diagnosing routing, quality and interconnect issues using SIP signalling, packet tracing etc Participate ...