procedures and service resilience practices are understood and embedded. Drives adoption of improved CMDB and Change Management processes in ServiceNow. Provides training, change communications and stakeholder support to ensure dataquality, ownership and compliance are embedded. More ❯
london (city of london), south east england, united kingdom
DNS Info Ltd
procedures and service resilience practices are understood and embedded. Drives adoption of improved CMDB and Change Management processes in ServiceNow. Provides training, change communications and stakeholder support to ensure dataquality, ownership and compliance are embedded. More ❯
Worthing, England, United Kingdom Hybrid / WFH Options
HM Revenue & Customs
a proven dedication to continuous improvement in self and others. Job Description Ensure operational assurance and governance of IT services, with a strong focus on maintaining high standards of data quality. Act as a key liaison within Debt Management and Liabilities, building strong stakeholder relationships and developing a deep understanding of CDIO and ELS processes and responsibilities. Lead the … IT Service Management (ITSM) function, ensuring high-quality service delivery and user satisfaction. Oversee incident, problem, change, and request management processes. Develop and maintain service level agreements (SLAs) and operational level agreements (OLAs). Collaborate with stakeholders to understand service requirements and ensure alignment with business goals. Manage vendor relationships and third-party service providers. Drive continual service improvement … CSI) initiatives using data and feedback. Ensure compliance with IT governance, risk, and security policies. Produce regular service performance reports and present to senior leadership. Person Specification Build and develop a trusted relationships across CDIO including Product & Platform senior stakeholders. Manage a consistent end-to-end service portfolio of technical services within a defined service quality framework consisting More ❯
a proven dedication to continuous improvement in self and others. Job Description Ensure operational assurance and governance of IT services, with a strong focus on maintaining high standards of data quality. Act as a key liaison within Debt Management and Liabilities, building strong stakeholder relationships and developing a deep understanding of CDIO and ELS processes and responsibilities. Lead the … IT Service Management (ITSM) function, ensuring high-quality service delivery and user satisfaction. Oversee incident, problem, change, and request management processes. Develop and maintain service level agreements (SLAs) and operational level agreements (OLAs). Collaborate with stakeholders to understand service requirements and ensure alignment with business goals. Manage vendor relationships and third-party service providers. Drive continual service improvement … CSI) initiatives using data and feedback. Ensure compliance with IT governance, risk, and security policies. Produce regular service performance reports and present to senior leadership. Person Specification Build and develop a trusted relationships across CDIO including Product & Platform senior stakeholders. Manage a consistent end-to-end service portfolio of technical services within a defined service quality framework consisting More ❯
Worthing, east anglia, united kingdom Hybrid / WFH Options
HM Revenue & Customs
a proven dedication to continuous improvement in self and others. Job Description Ensure operational assurance and governance of IT services, with a strong focus on maintaining high standards of data quality. Act as a key liaison within Debt Management and Liabilities, building strong stakeholder relationships and developing a deep understanding of CDIO and ELS processes and responsibilities. Lead the … IT Service Management (ITSM) function, ensuring high-quality service delivery and user satisfaction. Oversee incident, problem, change, and request management processes. Develop and maintain service level agreements (SLAs) and operational level agreements (OLAs). Collaborate with stakeholders to understand service requirements and ensure alignment with business goals. Manage vendor relationships and third-party service providers. Drive continual service improvement … CSI) initiatives using data and feedback. Ensure compliance with IT governance, risk, and security policies. Produce regular service performance reports and present to senior leadership. Person Specification Build and develop a trusted relationships across CDIO including Product & Platform senior stakeholders. Manage a consistent end-to-end service portfolio of technical services within a defined service quality framework consisting More ❯