operations of the agency, overseeing Client Services, Strategy, Paid Media, Creative, and Operations. Serve as the primary day-to-day leadership contact and decision-maker for the delivery teams. Build and coach a high-performing senior team (Account Directors, Heads of Departments) to create leadership depth. Establish … clear operational cadence, setting a weekly/monthly/quarterly rhythm for leadership meetings, business reviews, and decision-making. Drive operational rigor by standardising delivery, implementing playbooks, improving scoping, ensuring QA, and managing project profitability. Support and progressively assume full P&L ownership and accountability, focusing on driving ...