ActasaseniorescalationpointfortheServiceDesk,resolvingcomplexissuesacrossvirtualization,storage,andcloudplatforms. Documentation:Maintainhigh-qualitytechnicaldocumentationand"SiteFiles"forclientenvironmentstoensureseamlesssupportacrossthebusiness. ClientAdvisory:SupporttheTeamLeadintechnicalmeetingsbyprovidingdata-driveninsightsonsystemperformanceandrequiredupgrades. Experience&Qualifications: Minimum35yearsinatechnicalrole,ideallywithinanMSPoramulti-siteinternalenvironment. Provenabilitytofollowaprojectplan,meetmilestones,andcommunicateprogressclearly. BasedwithinacommutabledistanceofBedford(forsitevisitsandofficecollaboration). Ideallyholdingrecognisablevendorqualifications Infrastructure:ExpertknowledgeofWindowsServer(2019onward),ActiveDirectory/GPO,andEntra/Microsoft365/ExchangeOnline. Virtualisation:AdvancedexperiencewithVMwarevSphereorMicrosoftHyper-V. Cloud:ProvenexperienceinAzureorAWS(migrations,environmentbuilds,andsecurity). Networking:Strongunderstandingofwirednetworking,experiencewithfirewalls(Sophos/ ...