Director, Technology Account Management
- Hiring Organisation
- MasterCard
- Location
- Ringwood, Hampshire, United Kingdom
- Salary
- £ 70 K
Serve as a trusted advisor, addressing inquiries, concerns, and escalations.- Ensure customer needs are met with innovative and tailored solutions.Technical & Business Expertise- Leverage deep knowledge of the Mastercard solutions to provide consultative support and insights.- Translate complex technical concepts into business-relevant solutions.- Stay updated on industry trends, emerging … product and service enhancements.Cross-Functional Collaboration- Work closely with internal teams (Product Management, Customer Solutions, Delivery, and Support) to ensure seamless customer experiences.- Facilitate knowledge-sharing and best practices across teams.- Represent customer feedback in internal discussions, ensuring alignment with business strategies.Performance Monitoring & Reporting- Track and analyze key performance ...