1 to 25 of 105 Remote Service Delivery Jobs in the South East

Service Delivery Manager (Anaplan Managed Service) Role Opportunity We are seeking an experienced Service Delivery Manager (SDM) to join our Anaplan Managed Services team, ensuring high-quality support, continuous improvement, and seamless service delivery for our growing Anaplan customer portfolio across the EMEA region. This role requires a strong mix of stakeholder management … commercial awareness, governance, teamwork and collaboration skills, with a focus on maintaining excellent service levels and driving Anaplan adoption. We put the customer at the centre of what we do and enabled by a tremendously powerful connected planning platform in Anaplan, we seek to enable our customers to improve decision-making by gaining transparency and visibility through business-owned … opportunity for someone who enjoys building relationships and is passionate in helping customers optimise the value they get from their Anaplan environment. Please note: This is not an IT service desk role. It requires close engagement with business stakeholders, consultants, and platform teams to ensure customers realise the full business value of their Anaplan investment through effective adoption, optimisation More ❯

Service Delivery Manager (Anaplan Managed Service) Role Opportunity We are seeking an experienced Service Delivery Manager (SDM) to join our Anaplan Managed Services team, ensuring high-quality support, continuous improvement, and seamless service delivery for our growing Anaplan customer portfolio across the EMEA region. This role requires a strong mix of stakeholder management … commercial awareness, governance, teamwork and collaboration skills, with a focus on maintaining excellent service levels and driving Anaplan adoption. We put the customer at the centre of what we do and enabled by a tremendously powerful connected planning platform in Anaplan, we seek to enable our customers to improve decision-making by gaining transparency and visibility through business-owned … opportunity for someone who enjoys building relationships and is passionate in helping customers optimise the value they get from their Anaplan environment. Please note: This is not an IT service desk role. It requires close engagement with business stakeholders, consultants, and platform teams to ensure customers realise the full business value of their Anaplan investment through effective adoption, optimisation More ❯

Teceze is a managed IT services provider that offers a broad spectrum of capabilities across digital workplace, infrastructure, cloud/datacenter, and cybersecurity, with a focus on solutioning, service delivery, and end-to-end management for small to mid-size US clients. Below is a detailed, synthesized job-description-style profile for a Solution Consultant who could lead … and own the practice for such clients, aligning with Teceze’s service lines. Role essence: A hands-on, senior Solution Consultant who can own the entire managed IT services practice for small to mid-size US clients, driving pre-sales solutioning, delivery governance, service design, and continuous improvement across digital workplace, infrastructure, cloud/datacenter, and cybersecurity … Lead end-to-end IT solutioning across digital workplace, on-premises and cloud infrastructure, data center operations, networking, security, and compliant governance models tailored to SMB/MSP needs. Service delivery leadership: Define and enforce service delivery frameworks, SLAs, and operational playbooks; ensure seamless transition from presales to delivery; oversee service continuity, incident management More ❯

Teceze is a managed IT services provider that offers a broad spectrum of capabilities across digital workplace, infrastructure, cloud/datacenter, and cybersecurity, with a focus on solutioning, service delivery, and end-to-end management for small to mid-size US clients. Below is a detailed, synthesized job-description-style profile for a Solution Consultant who could lead … and own the practice for such clients, aligning with Teceze’s service lines. Role essence: A hands-on, senior Solution Consultant who can own the entire managed IT services practice for small to mid-size US clients, driving pre-sales solutioning, delivery governance, service design, and continuous improvement across digital workplace, infrastructure, cloud/datacenter, and cybersecurity … Lead end-to-end IT solutioning across digital workplace, on-premises and cloud infrastructure, data center operations, networking, security, and compliant governance models tailored to SMB/MSP needs. Service delivery leadership: Define and enforce service delivery frameworks, SLAs, and operational playbooks; ensure seamless transition from presales to delivery; oversee service continuity, incident management More ❯

Teceze is a managed IT services provider that offers a broad spectrum of capabilities across digital workplace, infrastructure, cloud/datacenter, and cybersecurity, with a focus on solutioning, service delivery, and end-to-end management for small to mid-size US clients. Below is a detailed, synthesized job-description-style profile for a Solution Consultant who could lead … and own the practice for such clients, aligning with Teceze’s service lines. Role essence: A hands-on, senior Solution Consultant who can own the entire managed IT services practice for small to mid-size US clients, driving pre-sales solutioning, delivery governance, service design, and continuous improvement across digital workplace, infrastructure, cloud/datacenter, and cybersecurity … Lead end-to-end IT solutioning across digital workplace, on-premises and cloud infrastructure, data center operations, networking, security, and compliant governance models tailored to SMB/MSP needs. Service delivery leadership: Define and enforce service delivery frameworks, SLAs, and operational playbooks; ensure seamless transition from presales to delivery; oversee service continuity, incident management More ❯

help you grow in your career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day-to-day. And as a Senior Service Delivery Managerthere’s never been a better time to join. This role will ensure the delivery and maintenance of robust, resilient technology systems and services to support … the operation of Costa business globally. It will also support the Head of Technology Service and Operations to define and deliver the Service Management strategy. So, why Costa? We didn’t become a global coffee brand by sitting back. When you work here, you join a community that values passion, progression and integrity, with some pretty brilliant perks … future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players. What you’ll do Being a Senior Service Delivery Manageris about so much more than bringing our coffee to the world. It’s your chance to stir up real success – which means you’ll be: the More ❯

Ahead of upcoming ISO27001 and ITIL Service Operations audits, this organisation's IT team require focused support from an individual who has been through ISO27001/ITIL audits previously to provide a structured framework to ensure the effective and efficient delivery of services, aligned with recognised industry best practices. You will be required to purchase a baseline assessment … per day, inside IR35 Essential skills & experience required: Well-versed in ITIL analysis and documentation as the core focus of previous work Strong understanding of the processes, flows and service delivery elements across JML (Joiners, Movers and Leavers) from an ID, Change, Access Controls perspective Confident communicator Objectives: Establish a foundational understanding of service delivery principles … and best practices Implement processes that ensure reliable, consistent, and high-quality service provision Enable continuous improvement within the service delivery function *Please only apply for consideration if you have full, independent right to work in the UK and you are already living in the UK permanently.* Franklin Bates is a leading IT recruitment consultancy specialising in More ❯

Service Analyst (Release) Client: Government Location: London - Remote/Hybrid - onsite once a week Contract Length: 31st March 2026 (possible extension beyond this point) Candidates must be eligible for UK SC clearance £340.00 to £390.00 Per Day - Inside IR35 A leading Authority client requires Service Analyst's with experience in Government Service Management processes to help co … ordinate live service incidents, issues, help with the change process and also there is some system admin. Ideally you will hold active SC clearance however the client is happy to consider candidates who are eligible to obtain UK SC Security Clearance. Core day to day activities: Monitor service performance and respond appropriately to alerts Assist Service Delivery and DevOps functions, ensure key processes are adhered to and efficiently handled Be a Subject Matter Expert in Government Service Management processes such as Incident, Problem & Change Clearly capture detail and communicate issues concisely Provide status communications to Service Delivery Managers Manage twice weekly Data Platform Services change review Organise and facilitate patching of DPS servers More ❯

Service Analyst Client: Government Location: London - Remote/Hybrid - onsite once a week Contract Length: 31st March 2026 (possible extension beyond this point) SC Security Clearance required - Candidates must be eligible for SC clearance if not already cleared £340.00 to £390.00 Per Day - Inside IR35 A leading government client requires contract Service Analyst's to help co-ordinate … live service incidents, issues, help with the change process and also there is some system admin. Ideally you will have some service management skills, however our client is happy to consider candidates who are willing to learn. Ideally you will hold active SC clearance however the client is happy to consider candidates who are eligible to obtain security … clearance. Core day to day activities: Monitor service performance and respond appropriately to alerts Assist Service Delivery and DevOps functions, ensure key processes are adhered to and efficiently handled Be a Subject Matter Expert in Government Service Management processes such as Incident, Problem & Change Clearly capture detail and communicate issues concisely Provide status communications to Service More ❯

and innovative solutions? If so, we'd love to hear from you We are seeking a skilled and motivated technical professional to join our support team as an IT Service Delivery Specialist. This role provides support to both the National Institute for Health Research Co-ordinating Centre (NIHR CC) and the wider School of Healthcare, Enterprise and Innovation … used by the NIHR CC and HEI. You will provide frontline technical support, maintain and test application functionality and contribute to continuous improvement. Playing a key part in our service delivery team, ensuring our digital platforms run smoothly and meet user needs. Key responsibilities include: Collaborate with our users and third-party suppliers to design & document solutions to … evolving research needs. Who are we looking for? We are looking for a professional who consistently strives for excellence, embraces new challenges and demonstrates a customer-focused approach to service delivery. The successful candidate will be able to manage their own workload under pressure and be able to adapt to evolving processes and priorities. It may also be advantageous More ❯

Description Delivery Lead Location: Farnborough Clearance Required : DV Role Overview Leidos UK is seeking an experienced and motivated Delivery Lead to lead a high-profile, highly secure critical national infrastructure contract in National Security and Defence (NS&D). The Delivery Lead will join the NS&D leadership team leading and managing the delivery of high … to our government and commercial customers. You will be accountable to the Managing Director of the National Security & Defence Division in Leidos UK for all aspects of programme and service delivery. You will head up a Senior Leadership Team of senior Programme Managers, Technical Experts and Service Delivery professionals to drive the delivery of a service … a learning organisation and there is scope for you to identify areas for improvement across the division and wider business and achieve real impact. Duties and Responsibilities As the Delivery Lead, you will be accountable for Delivery with a focus on: Actively managing the strategy and future pipeline of work with the customer. Close and collaborative engagement with More ❯

SC Cleared Service Analyst Client: Government Location: London - Remote/Hybrid - onsite once a week onsite Contract Length: 31st March 2026 (possible extension beyond this point) Active SC Security Clearance required (clearance must have been used within the last 12 months to be considered active for transfer to a new role) £340.00 to £390.00 Per Day - Inside IR35 SC … Cleared Service Analyst's are required to help co-ordinate live service incidents, issues, help with the change process and also there is some system admin. Ideally you will have some service management skills, however our client is happy to consider candidates who are willing to learn. Core day to day activities: Monitor service performance and … respond appropriately to alerts Assist Service Delivery and DevOps functions, ensure key processes are adhered to and efficiently handled Be a Subject Matter Expert in Government Service Management processes such as Incident, Problem & Change Clearly capture detail and communicate issues concisely Provide status communications to Service Delivery Managers Manage twice weekly Data Platform Services change More ❯

Supporters of 85+ charities with strong commitment to diversity and sustainability PURPOSE OF JOB: Utilising Bytes’ standard Project Management methodology and toolsets, provide professional project management services supporting the delivery of IT-related services. Delivery resources may be internal human resources, software applications and/or external specialist contractors. For Managed Services, focus is on-time and expedited … delivery of the project through MOBILISATION and TRANSITION phases with a view to handing over to Service Delivery Leads for BAU phase delivery although for more complex projects, the Project Manager may well also deliver BAU. Ownership of project timeline, reporting and effective management of risks & issues are key. KEY RESPONSIBILITIES: Take responsibility for the delivery … project engagements, including facilitation of workshops and documentation of customer requirements. Management of project plans, scope, timescales and budgets. Management and coordination of project resources from within Bytes, customers, delivery partners and vendors. INDIVIDUAL RESPONSIBILITIES Scope and plan projects, including scheduling of required resources through the project office. Manage tasks allocated to internal and external individuals involved in the More ❯

We have an opportunity for a Service Desk Team Leader to join us on a 6 Months Fixed Term basis and manage our fantastic team of Support Analysts. You will be responsible for leading the day-to-day operations of the IT Service Desk, ensuring the delivery of outstanding technical support to our internal staff and volunteers. … You will manage a team of skilled Analysts, drive continuous improvement, and champion customer satisfaction throughout all service interactions. Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life. Reporting to the Service Delivery Manager, key … update all tickets Acting as the initial point of escalation for all customer enquiries - taking responsibility for resolving complaints and escalations; ensuring consistent communication with the customer throughout Understanding Service Desk priorities, objectives and SLAs taking an active part in achieving these Analysing ticket trends to identify any problems or major incidents that may affect the organisation Deputising for More ❯

on Infrastructure Platforms, you will serve as the primary escalation point for 4 th line support within the ICBC Standard Bank business. Your responsibilities will span across strategy, engineering, delivery, business-as-usual operations oversight. What You'll Be Doing Provide strategic leadership and hands-on management across the Infrastructure Platform estate ensuring the delivery of highly available … design and the successful execution of regional infrastructure projects. Lead the execution of the "Engineer, Deploy, and Operate" processes in accordance with the IS&O operating handbook, ensuring seamless service delivery, operational excellence, and smooth service transitions. Contribute to the IS&O portfolio management function by offering deep technical insight and support for business-driven projects and … a complex, multinational environment. Strong technical background across core infrastructure domains, including Wintel, Linux, Databases, and enterprise-grade infrastructure platforms. Demonstrated success in managing large-scale infrastructure operations, including service delivery, incident and problem management, and change control. Experience implementing and aligning IT strategies and policies within a global framework while adapting to regional business and regulatory requirements. More ❯

Superpowered by creativity and design. All underpinned by technology created with purpose. YOUR ROLE In this role you will play a key role in: Design, implement, and optimize Shared Service Centers for global organizations. Drive efficiency and scalability across HR functions, leveraging GBS frameworks to align with business objectives. Define KPIs and SLAs to measure and track the effectiveness … development – Training to support your career development and the skills demand within the company, certifications etc. YOUR PROFILE Experience in transformation and/or implementation of shared services and service delivery models Knowledge of the technology being used to evolve and optimise shared services Knowledge and market insights on the evolution of HR Operating Models and Shared Services … Knowledge of the AI use-cases for HR shared service optimisation An experienced and dynamic communicator and influencer Experience in sales and tendering activities, either in the development of client proposals or the scoring/assessing of proposal responses Experienced in organisation design methods, frameworks and practical delivery Operational experience in shared services delivery is advantageous Skilled More ❯

support, and operational performance. If you’re a strategic leader with a passion for building and managing high-performing teams, delivering outstanding client outcomes, and driving continuous improvements in service delivery, this could be the next step in your career. Key Responsibilities Lead and inspire the Consulting and Customer Support teams, fostering collaboration, innovation, and continuous improvement. Oversee … the delivery of ERP consultancy projects, ensuring quality, timelines, and adherence to budget. Streamline processes to enhance efficiency, service quality, and operational excellence. Act as a trusted advisor and senior escalation point, strengthening long-term client relationships. Align service delivery with commercial objectives to support business growth and profitability. Collaborate with Sales, Project Management, and Support … s, utilisation, and revenue performance to drive continuous improvement. Provide strategic leadership for Customer Support, ensuring consistent and exceptional client experiences. Champion knowledge sharing and best practice across all delivery functions. About You Proven leadership experience with consultancy or professional services, ideally in and ERP or technology environment. Strong ERP expertise-preferably Sage X3 – with hands-on experience in More ❯

of enterprise clients. You will identify opportunities, engage key stakeholders, and manage the sales process end-to-end, ensuring that prospects understand the value of the company's managed service solutions. Account Executive Responsibilities: Develop and execute a targeted sales strategy to acquire new logos across enterprise and mid-market segments Build and maintain strong relationships with key stakeholders … and integration needs Deliver solution-focused presentations, demos, and workshops tailored to client objectives Manage complex sales cycles from lead qualification to deal close, including negotiation and handover to delivery teams Collaborate with Marketing, Product, and Partner teams to ensure pipeline growth and customer success Stay current with industry trends, competitors, and SaaS/service delivery developments … Senior Account Executive or Strategic Account Manager roles Account Executive Requirements: We're looking for a proactive, customer-focused professional who brings: Experience selling managed services, outsourcing solutions, or service-based SaaS offerings Strong understanding of managed services business models and recurring service value Proven ability to manage complex, multi-stakeholder sales cycles Familiarity with CRM systems (HubSpot More ❯

and leading the operational framework that will drive their next phase of success. This is a pivotal leadership role. The Operations Director will own all aspects of our operational delivery covering service, logistics, support, HR, finance, and internal processes. Youll be the glue between commercial ambition and operational execution, ensuring we scale sustainably and profitably. The Benefits Package … from home from time to time Mon Fri 9:00am 17:00pm Flexi-time available The Responsibilities: Operational Setup & Leadership : Build and scale core functions including our new warehouse, service centre, and configuration team Team Development : Structure and lead teams across Sales Operations, Technical Support, Managed Services, HR and Finance Process & Service Excellence : Drive service performance, OTIF … operational KPIs, controls, and reporting frameworks aligned to business targets The Skills & Requirements: Proven experience in multi-disciplinary operational leadership roles (Director/GM level) Track record in scaling service/ops functions within high-growth or transformation environments Strong background in supply chain, warehousing, and technical service delivery Practical, hands-on leader with strategic thinking and More ❯

Senior Managed Service Consultant Remote-first: Work from home with scheduled travel to the Leatherhead office (expected once a month for 1/2 days) and central London for team meetups, company-wide training, and events. Our client is seeking a Senior Managed Service Consultant with exceptional expertise in VMware Cloud Foundation (VCF), vSphere, VMware NSX, and Veeam … environments achieve peak availability, performance, and resilience. You’ll work at the forefront of innovation, applying your technical expertise and proactive mindset to solve challenges, optimise performance, and enhance service delivery. You’ll also lead key team functions—liaising with clients, improving delivery efficiency, mentoring colleagues, and shaping the Managed Services roadmap. If you’re self-driven, collaborative … with clients to deliver results, this is a great opportunity to make an impact in a growing organisation Key Responsibilities Work with the Managed Services Technical Lead to improve delivery efficiency and improve operational resilience and performance through key initiatives Provide oversight, operational support and administration of customer VMware environment stacks, ensuring optimal availability, performance, and security. Configure, manage More ❯

range of work in a variety of environments, building on your expertise whilst delivering first-class customer service. Key Responsibilities: You’ll proactively monitor ticket queues in our IT Service Management (ITSM) System and resolve issues and requests within agreed SLAs, providing regular updates to tickets and end users. You’ll maintain user accounts and authentication methodologies on a … and a wealth of technical knowledge, you’ll have the capability to support issues and incidents at first and second levels. You’ll bring an understanding of excellent client service and delivery to the highest standards, complemented by your excellent verbal and written communication skills. Digitally fluent and with a passion for IT applications, you have working knowledge … pro-active, with lots of initiative and an ability to work at pace, you'll juggle a varied workload, effectively balancing priorities and deadlines. Whilst a ITIL qualification (ITIL Service Delivery/ITIL Foundation) would be beneficial, it’s your enthusiasm to learn and passion to deliver the highest standards of customer service that we’re interested More ❯

Senior Managed Service Engineer Remote-first: Work from home with scheduled travel to the Leatherhead office (expected once a month for 1/2 days) and central London for team meetups, company-wide training, and events. Our client is seeking a Senior Managed Services Engineer with exceptional expertise in VMware Cloud Foundation (VCF), vSphere, VMware NSX, and Veeam Backup … services, and virtual networking. Operate and enhance Veeam Backup & Replication platforms to deliver robust data protection, recovery, and disaster recovery (DR) across on-premises and hybrid workloads. Manage incidents, service requests, and change controls in alignment with ITIL-based processes. Lead and participate in root cause analysis for infrastructure-related incidents to drive long-term stability and improvement. Maintain … and update accurate, detailed technical documentation and configuration records. Serve as a senior customer point of contact, participating in regular operational meetings and providing progress updates on service delivery and enhancements. Collaborate with consultants, service managers, and cross-functional technical teams to ensure seamless service and support. Participate in out-of-hours support rotation as required. More ❯

portfolio of intelligent, software-defined, cloud and IoT-enabled charging solutions. The Role TUAL is seeking a hands-on Operations Manager to design, build, and run our customer-facing service and maintenance function. Youll take ownership of field operations, supplier contracts, and support systems, ensuring our high-power EV chargers deliver a seamless experience for enterprise customers. This is … a critical hire in a fast-moving, VC-backed start-up, shaping scalable operations and directly influencing the customer journey. ________________________________________ What Youll Do Lead service, maintenance, installation, and field operations across national partners Manage outsourced field teams and ensure high-quality service delivery Build and optimise first-line support and proactive system management processes Design scalable operational … Work closely with internal teams to resolve issues and drive continuous improvement Ensure customer satisfaction, reliability, and efficiency across all operations ________________________________________ Your Background Proven experience managing and building operations, service desks, or field service teams Hands-on experience with outsourced partners and national service networks Strong focus on customer experience, problem-solving, and pragmatic delivery Experience More ❯

to work in the UK About the role: Academia are looking for a knowledgeable, enthusiastic and methodical individual to join our ever expanding services team to help fulfil our service delivery for our customers. This role focuses primarily on the management, deployment, tracking and preparation of a large amount of devices for one of our customers based in … devices and work with the respective parties to reclaim devices which need returning Work with Academia and the customer to implement, refine and adopt best practices, change management and service criteria Perform basic hardware and software troubleshooting techniques to rectify any issues encountered with endpoint devices Manage the wiping/locating of lost/stolen devices when required Run … management/business reports to determine service metrics and utilisation, along with technical reports Key Skills: Fundamental understanding of endpoint hardware, operating systems, and software Fundamental knowledge of device management; including Jamf, Intune and MECM/SCCM, Active Directory and Group Policy Understanding of the different deployment mechanisms, such as zero-touch, user initiated or manual builds A keen More ❯

improve safety, efficiency, and customer experience. As we continue to scale, we are seeking a Finance Business Partner to provide financial insight and strategic guidance across commercial, operations, customer service, and sales teams. This role is ideal for someone happy to remain hands-on with management accounting duties while also providing strategic insight and partnering closely with the business. … MRR (Monthly Recurring Revenue) and churn trends, identifying opportunities for improvement. Operational Efficiency: Analyse operational cost drivers, identify inefficiencies, and propose cost-optimisation strategies. Partner with operations to assess service delivery costs and improve productivity. Customer Service Insights: Evaluate customer service performance KPIs and their impact on cost-to-serve and retention. Provide actionable insights to More ❯