ServiceDeskEngineer The ServiceDeskEngineer role is critical to ensure the effective and continuous provision of servicedesk support to clients. You will provide exceptional standards of support to customers, across a variety of products, services and platforms. You will … work with the Lifecycle Coordinator(s) and ServiceDesk Manager, to ensure tickets are worked on in an efficient manner and to support SLAs and provide a positive customer experience. Responsibilities: Answer phone calls from end-users and working to resolve issues, on first contact, where possible. Work … verbal communication is professional and meets our standards. Ensure appropriate adherence to performance targets including KPIs and SLAs. Build excellent working relationships within the ServiceDesk team(s), with other teams within the Managed Services Department, as well as within the wider organisation. Work with Team Managers, Team more »
St. Albans, Hertfordshire, South East, United Kingdom
OpenTech Partners
ServiceDeskEngineer St Albans - £32,000 Benefits : PAID FOR certifications BONUS scheme (annual) Training and development scheme tailored to you! Annual pay reviews Onsite parking Generous pension scheme 20 days holiday + 8 Bank Holiday (rising with service) Technologies you will use and experiences you … Windows Server support and administration Office365 support Network troubleshooting and support 1st/2nd Line IT Experience Active Directory Full UK Driving Licence Role : ServiceDeskEngineer Location : St Albans Salary : £25,000 - £32,000 My client is a prominent Managed Service Provider in search of … a ServiceDeskEngineer who embodies a strong work ethic, a friendly demeanor, and a commitment to ongoing learning and growth in their next role. As a ServiceDeskEngineer, you will collaborate closely with Senior IT Support Engineers both face-to-face and more »
Helpdesk/ServiceDeskEngineer - Up to £30k DOE Are you an experienced IT Support/Helpdesk Engineer looking for your next position? Our client, a top-tier IT Managed Services provider, is seeking an experienced ServiceDeskEngineer to join their team. … for a maximum of 5 bonus days. ** Quarterly company bonus scheme with a breakeven bonus, and a higher target bonus. Job Title: Helpdesk/ServiceDeskEngineer Salary: GBP 28,000 - 30,000 DOE Location: Office Based in Lancing (Mon-Fri 8:30am-5:30pm), hybrid capabilities more »
2nd Line ServiceDeskEngineer Surrey £40,000 per annum Exciting opportunity for an innovative and ambitious 2nd Line ServiceDeskEngineer to join an award-winning financial services organisation. This role will play a pivotal part in providing end user support within the … business, as a key member of the ServiceDesk Function, you will work collaboratively with the team to provide first response and analysis on incidents and provide efficient resolution. The client are a trusted and reliable financial services provider, who have demonstrated steady growth and healthy profits year … are Surrey based, and the role will be fully on site with a competitive salary. Key Responsibilities: *Handle incoming requests and changes to the ServiceDesk via telephone, email, and ticketing system, ensuring courteous, timely, and effective resolution of end-user issues within SLAs. *Demonstrate flexibility to cover more »
We have an exciting opportunity for a 2nd Line ServiceDeskEngineer to join a growing UK-based IT Service Provider on a permanent basis. They are a trusted provider that have built a brand with integrity, offering clients a range of support solutions including; Strategic … be genuine career development prospects for the right individuals to progress within the business and they continue to scale and grow. Duties for the ServiceDeskEngineer will include: Configure, support and maintain hardware and software solutions for the business and its clients including Microsoft Windows more »
