Second Line Support
- Hiring Organisation
- Southern Communications Ltd
- Location
- Basingstoke, Hampshire, South East, United Kingdom
- Employment Type
- Permanent
- Salary
- £30,000
details in the ticketing system.? Contributing to the maintenance and improvement of knowledge base articles and end-user documentation.? Skills and Experience: Strong communication skills, with the ability to communicate technical subjects in non-technical ways to users. C ustomer-focused approach with a commitment to delivering excellent … service. S olid understanding of IT support principles and end-user computing technologies. Strong diagnostic and problem-solving skills across a breadth of IT disciplines. Experience with identity and access administration, endpoint protection, and software deployment. A bility to guide and mentor First Line colleagues to develop their skills. ...