Expertise Centre Manager
- Location
- Windsor, England, United Kingdom
effectively with R&D, Product, Professional Services and other teams to achieve timely and sustainable resolutions. Build trusted relationships with key customers through proactive communication, effective service reviews, transparent management of outstanding issues and early identification of emerging service risks. Reduce recurring incidents and improve service quality by analysing trends … clear focus on customer outcomes. You are comfortable operating in a business‐critical software environment where priorities can change quickly and effective ownership and communication matter. You will bring: Proven experience leading and developing a technical, application or enterprise software support team. Experience supporting business‐critical software applications and customers. ...