Service Desk Pod Manager (Camberley) Location: Camberley Report to: Service Director - South
- Location
- Camberley, England, United Kingdom
owned, communicated and driven through to resolution. Incident Management: Ensure incidents are managed in line with ITIL principles, with clear ownership, impact assessment, prioritisation, communication and restoration of service. Major Incident Support: Support major incident coordination for the Camberley accounts, ensuring clear stakeholder updates, accurate Halo records and appropriate engagement … Development: Support, mentor and develop 1 st and 2 nd line staff, encouraging accountability, collaboration and high standards of ticket ownership. Customer and Stakeholder Communication: Provide clear and timely communication to stakeholders, internal service teams and management regarding service performance, escalations and operational risks. Reporting and Continual Improvement: Use Halo ...