Amazon Connect Engineer
- Hiring Organisation
- Centrica - CHP
- Location
- Windsor, Berkshire, South East, United Kingdom
- Employment Type
- Permanent, Work From Home
chat and messaging channels. Write and support the Lambda functions that connect the contact centre to CRM, billing and identity systems. Contribute to our Terraform codebase and CI/CD pipelines, so that changes reach production safely and repeatably. Help configure and tune Connect's native AI capabilities, including Contact … contact centre technology. Working knowledge of core AWS services, particularly Lambda, S3, DynamoDB and CloudWatch. Proficiency in Python, and willingness to work in Terraform if you have not already. Understanding of contact centre concepts including IVR, routing, queueing and CRM integration. Comfort with version control, code review and CI/ ...