Associate Technical Support Engineer / IT Infrastructure Engineer
- Hiring Organisation
- IT Graduate Recruitment
- Location
- London, South East, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £35,000 per annum
with software configuration, and ensure incidents are managed through to successful resolution. You'll gain exposure to enterprise networking technologies, authentication systems and infrastructure management while helping customers maximise the value of our software. Key Responsibilities Provide technical support for enterprise software applications. Diagnose, troubleshoot and resolve customer issues … within agreed service levels. Record, prioritise and manage support requests through the service management platform. Escalate complex technical issues to Engineering and Development teams where required. Assist customers with software configuration, deployment and ongoing optimisation. Support integrations with authentication technologies including Active Directory, LDAP, SAML and Single Sign-On. ...