2 of 2 Remote/Hybrid Ticket Management Jobs in the South East

cross-functionally with design, quality, and engineering teams while developing your analytical and technical skillset. Key Responsibilities Manage and respond to service requests using ticket management systems Monitor and track incident tickets through to resolution Analyse data to identify trends, anomalies, and root causes (including … responses and clear communication of issues Provide technical support to offshore call centre teams Skills & Experience Required Degree-qualified (or equivalent experience) Experience using ticket management tools (e.g. ServiceNow preferred) Strong Excel skills, including advanced functions and data tools Familiarity with Power Platform tools (Power BI, Power Query ...

also be the subject matter expert, working across a fast-evolving group scaling through new acquisitions and technology growth General responsibilities: - Own Azure estate management, VDI delivery, and key migration/refactor projects across 2,000+ users Hands-on platform work including monitoring, access & service admin, IT support major … support functions Skills required: - Solid Azure resource administration (build/config/support for live environments) * Virtual desktop infrastructure - VDI - design, config, deployment and management experience * Microsoft Entra or Azure AD admin and set-up * Service desk (ServiceNow or similar) ticket management in production environments * Security & governance ...