2 of 2 1st/2nd Line Support Jobs in South London

Responsibilities Act as the first point of contact for incoming service desk tickets Troubleshoot and resolve a broad range of hardware, software, networking, and cloud issues (1st / 2nd line), escalating complex issues to senior engineers when required Support and administer Microsoft 365 (Exchange, SharePoint, OneDrive, Teams) Provide user and device … management via Active Directory, Azure AD, Intune, and Group Policy Assist with onboarding / offboarding, email setup, endpoint security and patching Support remote users across Windows and macOS environments Participate in client site visits for scheduled project or support work (travel expenses covered) Essential Skills and Qualities Great communicator (verbal and written) Logical thinker and … Customer-service driven and personable – you genuinely want to help people Technical Experience – any mix welcome Experience with some or all of the following is ideal: Windows OS 10 / 11, Mac OS, mobile devices (iOS / Android) Microsoft 365 admin: Exchange Online, Teams, SharePoint Azure AD, Intune (basic management and troubleshooting) DNS, DHCP, TCP / IP More ❯

Responsibilities Act as the first point of contact for incoming service desk tickets Troubleshoot and resolve a broad range of hardware, software, networking, and cloud issues (1st / 2nd line), escalating complex issues to senior engineers when required Support and administer Microsoft 365 (Exchange, SharePoint, OneDrive, Teams) Provide user and device … management via Active Directory, Azure AD, Intune, and Group Policy Assist with onboarding / offboarding, email setup, endpoint security and patching Support remote users across Windows and macOS environments Participate in client site visits for scheduled project or support work (travel expenses covered) Essential Skills and Qualities Great communicator (verbal and written) Logical thinker and … Customer-service driven and personable – you genuinely want to help people Technical Experience – any mix welcome Experience with some or all of the following is ideal: Windows OS 10 / 11, Mac OS, mobile devices (iOS / Android) Microsoft 365 admin: Exchange Online, Teams, SharePoint Azure AD, Intune (basic management and troubleshooting) DNS, DHCP, TCP / IP More ❯