2 of 2 Performance Metrics Jobs in South London

client retention and proactively managing risks Working closely with delivery, marketing and operational teams Managing client communications and resolving issues quickly and professionally Monitoring performance metrics and providing actionable insights Helping build and improve scalable client success processes What We're Looking For Previous experience in Account Management ...

standards for how issues are identified and resolved, act as the escalation point for complex problems, and ensure the reliability and performance of a multi-site infrastructure. You'll work closely with operational and project stakeholders, acting as the technical authority across systems that combine hardware, networking, and backend … platforms. Key Responsibilities Leadership & Team Management Lead, mentor, and line manage a team of TechOps engineers Set clear expectations, run 1:1s, and drive performance standards Define and document workflows, escalation paths, and SOPs Own and optimise the service desk/ticketing pipeline Report on performance metrics ...