1 to 25 of 77 Performance Metrics Jobs in London

contact for client escalations, feedback, and strategic discussions Feedback and Strategy Adjustment : Providing actionable insights and feedback to the wider business about pipeline status, performance metrics, and strategic adjustments. Communication Facilitation : Strengthening the connection between customers and TerraPay's back-office services to streamline communication and resolve issues … effectively. Performance Monitoring Track account performance metrics (volumes, revenue, margins) Collaborate with internal teams (Product, Operations, Compliance) to ensure service excellence Market Intelligence Stay updated on industry trends, competitor activities, and regulatory changes in the region Provide feedback to internal teams to influence product roadmap ...

ensure product decisions drive measurable business impact. · Balance competing priorities across customer needs, enterprise strategy, and technical feasibility. · Use data‐driven insights and performance metrics to evaluate product success. · Establish strong user feedback loops to ensure product decisions reflect real customer needs. · Partner with delivery teams to ensure … responsible AI . · Ability to work closely with engineering teams on architecture and platform decisions. · Strong analytical capability; comfortable with SQL, dashboards, and performance metrics . Desirable · Experience with unstructured data processing, streaming architectures, or AI application development. · Understanding of data governance, AI ethics, and regulatory frameworks. · Domain ...

+ year-on-year NFI growth for four consecutive years . With a clear AI strategy, genuine ownership on desks, and a high-performance culture built on trust, this is an opportunity to join a business with real momentum. The Role We’re hiring Sales Consultants with a background … Looking For Proven experience in B2B sales (tech, SaaS, advertising, SDR/BDR, insurance, brokerage, etc.) Strong commercial awareness and understanding of performance metrics Confidence in client-facing environments and stakeholder management A driven, ambitious mindset with clear financial motivation Attention to detail and professionalism in all communication ...

head of the PAI function within Digital Technology, supporting all teams across digital. The role leads bps digital portfolio processes, drives performance management across digital teams covering both financial and non-financial metrics; and is responsible for developing digital systems and ways of working to drive increasing transparency … exposure and a central role in shaping portfolio priorities and strategy. What you will do... Lead the full PAI team including Portfolio Principals, embedded performance leads within each delivery portfolio in digital and teams developing new tools to increase transparency of our digital activities. Build a team focussed ...

opportunity to shape how digital insight influences key commercial decisions. You will be the digital voice across the buy cycle, directly impacting online performance, customer experience, and cross-functional trading decisions. With strong visibility and backing from senior leadership, this is a role where your recommendations will make … dedicated digital counterpart to Buying, Planning, Inventory, Site Operations, and Commercial teams. Your responsibilities will include: * Providing insight across customer behaviour, onsite performance, availability metrics, and digital trading trends to influence pre-season planning and in-season decisions. Be the link between merchandising and digital metrics, using ...

scaling through both organic growth and strategic acquisitions. The Role: This position will act as the analytical engine of the finance team, supporting business performance through high-quality financial analysis, forecasting, and commercial insight. You will work closely with senior leadership to translate financial data into meaningful business intelligence … supporting decision-making across commercial, operational, and strategic priorities. Key Responsibilities: Develop and maintain financial models, budgets, and forecasts Deliver detailed variance analysis and performance tracking Monitor and report on key SaaS metrics (ARR, churn, LTV/CAC, cohort performance) Support board and investor reporting with analysis ...

stable, scalable, secure, and continuously improving. It enables safe, compliant, and competitive trading operations across global markets by providing clear ownership for operational performance, change delivery, and risk management across a complex, high-stakes digital estate. Operating as the primary digital counterpart to GPTI leadership, the Senior Principal Delivery … using AI-enabled engineering and operations to accelerate delivery, uplift quality, and simplify change. Operational integrity Own end-to-end accountability for the availability, performance, resilience, and compliance of GPTI trading and optimisation systems, including live operations, incident response, service recovery, and continuous improvement. Data-driven decision making Monitor ...

consultant and subject matter expert for Microsoft 365 workplace technologies including Windows 11, Teams, Exchange, SharePoint, OneDrive, and EM+S. Define clear expectations, SLAs, and performance metrics for MSPs to ensure high-quality operational outcomes. Partner with MSPs and internal teams to drive continuous improvement, cost optimisation, and service … innovation. Support troubleshooting activities, performance reviews, and strategic discussions with stakeholders at all levels. Help develop and maintain workplace service standards, governance frameworks, and best practices. Stay up to date with emerging technologies and contribute to the future evolution of the digital workplace. Contribute to cross-functional initiatives, major ...

heart of modern financial services. Our client a leading FinTech are seeking an accomplished IT Service Management leader to take ownership of service performance, resilience, and continuous improvement across their UK operations.This is a high-impact leadership role for someone who thrives in fast-paced, business-critical environments. … service management across business-critical systems and infrastructure. Ensure technology services are prioritised and delivered in line with business needs and agreed performance targets. Oversee technical support functions spanning applications, infrastructure, and user support services. Act as senior escalation point for high-impact incidents, ensuring effective coordination, resolution ...

platform Educate and train advertisers on Mirakl Ads solutions , helping them set up and optimize their first campaigns Provide strategic recommendations to improve advertisers' performance using available data insights and ad product features Performance Tracking & Optimization Monitor and analyze the evolution of advertising revenues and key advertiser performance metrics Continuously animate the advertising ecosystem with strategic offers, campaign insights, and recommendations to drive sustained engagement and investment growth Act as the voice of the advertisers , identifying new business needs and relaying them to product teams for potential feature enhancements or new ad products Qualifications: Master ...

guidance and escalating complex issues to second-line teams when needed. Incident Management: Prioritize and document incidents, ensuring resolutions align with SLAs and monitoring performance metrics for continuous improvement. Knowledge Sharing: Maintain and update knowledge bases with solutions to common issues, supporting colleagues and streamlining future problem-solving. ...

guidance and escalating complex issues to second-line teams when needed. Incident Management: Prioritize and document incidents, ensuring resolutions align with SLAs and monitoring performance metrics for continuous improvement. Knowledge Sharing: Maintain and update knowledge bases with solutions to common issues, supporting colleagues and streamlining future problem-solving. ...

information and best practices. I build and maintain good relationships across the organization. I collaborate with wider teams to resolve major issues and conflicts. Performance Metrics: I manage and monitor key performance indicators (KPIs) for various processes and services, identifying areas for improvement. I ensure adequate resources … consistency, and quality to achieve or exceed KPIs. Documentation and Reporting: I maintain processes and provide regular reports to management and stakeholders on process performance, compliance, and exceptions. I create high-quality documentation to clarify roles and responsibilities. I maintain run books and knowledge articles to a high standard. ...

Experience & Performance Consultant £60,000-£75,000 + Benefits London, Birmingham or Glasgow Based - Flexible Working We’re working on a unique opportunity to redefine customer experience through AI and we’re looking for someone exceptional to join the journey. If you’re passionate about AI, UX, and driving … real business impact , this role sits right at the intersection of all three. You won’t just design AI experiences, you’ll own their performance, evolution, and commercial success . 💡 What you’ll be doing: • Designing and optimising AI-driven customer journeys and conversational experiences • Owning performance metrics ...

battery energy storage systems (BESS) across the UK. With a significant and expanding operational footprint across Southeast England, they are focused on maximising asset performance and building an innovative data-driven, future-ready energy platform. The successful candidate will take ownership of operational data, both technical and commercial, across … building this new internal capability central to the business, which will include bespoke dashboards, analytics tools, and data infrastructure that directly supports asset performance and revenue optimisation. Key Responsibilities Dashboard & Analytics Development Design and build bespoke dashboards for solar and BESS assets (performance, availability, revenue, faults) Translate SCADA ...

influences decisions. The Role Act as the embedded analytics partner within a product area, shaping how insight informs product strategy Define and own product performance metrics, ensuring clarity, consistency and trust Analyse complex datasets to uncover trends, risks and opportunities that impact customer experience and commercial performance ...

capability to meet contracted service requirements and project delivery Take overall responsibility for service quality, ensuring compliance with all agreed service level agreements and performance metrics Manage and maintain relevant technical accreditations aligned with service requirements Oversee financial performance, including operational and capital expenditure, ensuring profitability within … structured cabling infrastructure Experience supporting enterprise office and/or data centre environments Solid knowledge of ITIL processes, including service management, change control, and performance measurement Experience managing projects across the full lifecycle Strong financial awareness, including budgeting, reporting, and analysis Experience working within regulated environments (e.g. financial services ...

lead and develop Peppy’s new business sales team as we enter the next stage of growth. You will be responsible for driving sales performance across the team, strengthening our enterprise sales capabilities, and building the operational foundations required to scale a high-performing commercial organisation. Peppy sells … world-class commercial team. Team Structure You will lead a growing new business team consisting of: SDRs & AEs. You will be responsible for the performance, development and scaling of this team. Key Responsibilities Revenue Leadership Own revenue performance across the new business sales team. Ensure strong pipeline coverage ...

enhance Security network operations. Provide hands-on support & troubleshooting for site IT hardware & network connectivity when required. Role Deliverables: Monitor & manage datacentre IT network performance, targeting 99.99% uptime. Provide operational support & technical guidance to the Maintenance & Security teams. Own the optimisation, reporting & performance metrics of our Building ...

help shape smarter decision-making across teams. Role & Responsibilities: Develop and own the digital analytics roadmap for both web and app environments Define key performance indicators (KPIs) and create dashboards to monitor user journeys, engagement, and conversion metrics Oversee the setup and optimisation of tracking using leading analytics … with cloud-based analytics tools such as BigQuery is valuable Comfortable presenting data findings to both technical and non-technical audiences Understands digital marketing performance metrics across channels like search, paid media, and social Familiar with visualisation tools (e.g., Power BI, Looker Studio) Practical knowledge ...

support data integration * Leverage SQL and Python to analyze data and automate workflows * Support A/B testing initiatives by analyzing experiments and establishing performance baselines * Partner with cross-functional teams to understand reporting needs and deliver impactful insights * Present findings clearly to stakeholders, including senior leadership * Ensure data … testing and experimentation analysis * 3+ years working with call center data and related KPIs * 3+ years working with web/digital data and performance metrics * Excellent communication skills and a proven ability to translate data into business insights * A proactive mindset with strong problem-solving abilities Interested ...

with keyword research and SEO strategy development Optimise website content to improve search engine rankings Support on-page and technical SEO improvements Monitor website performance using SEO and analytics tools Assist with backlink research and link-building activities Prepare SEO reports and analyse performance metrics Collaborate with ...

with keyword research and SEO strategy development Optimise website content to improve search engine rankings Support on-page and technical SEO improvements Monitor website performance using SEO and analytics tools Assist with backlink research and link-building activities Prepare SEO reports and analyse performance metrics Collaborate with ...

with keyword research and SEO strategy development Optimise website content to improve search engine rankings Support on-page and technical SEO improvements Monitor website performance using SEO and analytics tools Assist with backlink research and link-building activities Prepare SEO reports and analyse performance metrics Collaborate with ...

with keyword research and SEO strategy development Optimise website content to improve search engine rankings Support on-page and technical SEO improvements Monitor website performance using SEO and analytics tools Assist with backlink research and link-building activities Prepare SEO reports and analyse performance metrics Collaborate with ...