management best practice, ensuring reliable and efficient application performance across the organisation. Key Responsibilities Administer and configure SaaS platforms such as GitHub, Atlassian (Jira, Confluence), Lucid, and Mural Provide application support, including monitoring, troubleshooting, and incident resolution Manage incidents and service requests in alignment with ITIL principles and established service … service improvement initiatives and operational best practices Key Skills & Experience Hands-on experience administering and configuring SaaS-based DevOps tooling (eg, GitHub, Jira, Confluence, Lucid, Mural) Strong background in application support within a structured IT service environment Solid understanding of ITIL principles and service management best practices Excellent problem-solving ...