Would you like to join a friendly, motivated & expanding software sales team as a Customer Success Executive with the aim to progress within the business? As an apprentice, you will work closely with your colleagues, gaining hands-on experience and developing a thorough understanding of your role. Role … This role is designed to support our Customer Success team in improving efficiency and enhancing customer satisfaction. You will be responsible for triaging technical support queries, helping customers get set up with coaching, managing diaries, and identifying opportunities for upselling and retention. You will also work closely with … marketing to develop case studies and testimonials. Key Responsibilities: Triage Tech Support: Handle initial support queries, determining the level of assistance required before escalation. Customer Onboarding & Coaching Calls: Contact existing customers to schedule coaching sessions for CSM and ensure they are set up for success. Diary Management: Manage calendars More ❯
IT Customer Success Executive About the Company: We are a start-up Technology/SaaS business, dedicated to providing exceptional experience to travel and tourism based clients, helping our customers promote sustainable tourism via a world-class platform. We are looking for someone to join us to continue … demos, onboarding new customers etc. Build and maintain strong relationships with business partners. Troubleshoot and resolve basic technical issues with the platform. Provide exceptional customer service and support. Gain an in-depth understanding of the platform to become an expert user. Collaborate with the team during flexible meetups to … communication and relationship-building skills. Tech-savvy with the ability to quickly learn new systems and technologies. Previous experience in account management or a customer-facing role is a plus. Self-motivated, driven, and enthusiastic about working for a company in the travel and conservation industry. Benefits: Flexible working More ❯
clients, as an outsourced service provider. About the Role: Financial Advisers trust us with their clients, so ensuring we provide an incredible level of customer service is key. As a Customer Service Executive, you will take ownership and process requests received from our Advisers in a timely … opportunity to gain significant experience and make a meaningful impact within a dynamic team. Skills, Qualifications and Experience: Essential: Have experience of providing great customer service. If you have experience of working in finance or a contact centre before, even better (although not essential) Understanding of the Consumer Duty … Principles and Vulnerable Customer regulations Be an excellent communicator Have strong organisation and time-management skills Know your way around Microsoft Office applications or be willing to learn including PowerPoint, Excel, Outlook, and internet applications You will represent our brand, a very high level of professionalism is always expected More ❯
