AWS Connect Developer - contract
- Hiring Organisation
- Hackajob Ltd
- Location
- South West London, London, United Kingdom
- Employment Type
- Contract
Flows and modular/reusable flow design. Queues, routing profiles, agents, users, security profiles, and hours of operation. Contact Centre voice and telephony configuration. IVR and self-service customer journeys. Inbound and outbound contact handling. Customer Profiles and customer data integration. Contact Trace Records (CTRs) and contact history. Call recording … customer-service journey. Contact Flows and Customer Journeys The developer should be highly proficient in Contact Flow development, including: Inbound call flows. Customer authentication. IVR menus. Queue and routing logic. Customer identification and lookup. Case lookup and creation. Task creation. Agent transfer and escalation. Callback functionality. Error handling and fallback ...