2 of 2 Remote/Hybrid Ticket Management Jobs in the South West

issues. Support retail technology, including EPOS systems, payment terminals and store connectivity. Assist with the administration of Active Directory, Microsoft Entra ID and endpoint management solutions. Help maintain network infrastructure, including LAN, WAN, Wi-Fi, DNS and DHCP. Work with third-party suppliers and service providers to resolve technical … Active Directory and user administration. Knowledge of networking fundamentals, including TCP/IP, DNS, DHCP and wireless networking. Experience using IT service desk or ticket management systems. Excellent troubleshooting and problem-solving skills. Strong communication and customer service skills. Ability to manage multiple priorities in a fast-paced ...

quarterly evaluations. Manage capacity across engineers, allocating resources to accounts to maintain quality and avoid over-stretch. Own the daily operational rhythm, including ticket management, SLA adherence and quality-checking of engineer outputs. Run weekly Customer and Delivery Reviews with the Technical Account Manager and Solution Architect … date and actively used by the engineering team. The Person The ideal candidate is a proactive operational leader with strong people-management skills and a commitment to delivering reliable, high-quality services within a technical environment. Proven operational discipline, with the ability to spot drift early and enforce precise ...