Senior Application Architect Contact Center AI/Chatbot
swindon, wiltshire, south west england, united kingdom
Hybrid/Remote Options
Hybrid/Remote Options
Humana
Genesys, etc.) Experience in implementing capabilities including (but not limited to): Omni-channel – "Queuing, routing, and experience", Softphone, Voice Authentication, Desktop Process Automation and Analytics, Speech Analytics, Call Recording, Workforce Management, AI/ML, Chatbots etc. Experience integrating contact center applications with other SaaS cloud solution (like Salesforce, ServiceNow, MS Dynamics, etc.). Technically hands-on experience with setting up More ❯
Posted: