1 to 3 of 3 Incident Management Jobs in South Yorkshire

business/customer impacts Acts as an escalation point for both the user community and IT business partners into Service Delivery Responsible for the management of a multi-sourced supplier environment across multiple locations, utilise data in the form of KPIs and Service Levels to achieve this. Responsible for … that the most appropriate support model is in place. Responsible for Continuous Improvement of IT services provided to a given area. Responsible for Major Incident Management - ensuring that teams work together in an efficient and effective way to restore service, business communications are simple, clear and published in … a timely manner, post incident reviews are performed and actions completed. Responsible for identify service risks and proactively seeking mitigations Responsible for the delivery of service reviews with business and suppliers, reviewing any KPIs, defining service improvement plans and solutions for repeat ongoing service issues. Travelling to customer sites more »

be thrilled to hear from you. What Youll Be Doing: Leading a team as a front-line resource with responsibility for day-to-day management, monthly 1:1s and performance reviews Lead a culture of health and safety behaviour and contribute to our health and safety culture Managing key … key customers Supporting and developing your team staff through a fair and encouraging culture to ensure SLAs are met or exceeded Assessing and supporting incident management to maintain H&S standards and contribute to timely and positive resolutions Managing all reactive, pre-planned and ad-hoc work allocation … and reliable water supply for customers What Youll Bring: Experience of working collaboratively and cross-functionally to drive performance to meet targets Successful line management experience through inclusive and supportive leadership A high degree of IT Literacy to enable MS Office usage, as well as bespoke IT software packages more »

Supplier and Partner Relationships: Develop strong relationships and collaborate with suppliers and partners when making technology-related decisions. as a Central Contact for Service Management: Serve as the central point of contact for technology-related decisions and service improvement plans, including incident management and service restoration. Senior more »