2 of 2 Knowledge Management Jobs in South Yorkshire

and IT Services Department to resolve these issues. They will be part of the ITSM Platform Team which is responsible for providing support and development of the IT Service Management Toolset. The team are also responsible for the development and transition of new and existing services, definition of business processes and workflows, Service Improvement, Knowledge Management, Reporting … service automation, and development of an end user Self-Service Portal. Main duties of the job Deal with queries relating to the creation and management of individuals NHS.net accounts and act as one of the Trust's Local Organisation Agent (LOA). Create and update Trust network user accounts using Microsoft Active Directory software. Assign appropriate shared drive access … and emails as required using knowledge of different job roles and departments. Be responsible for maintaining and improving the IT on-boarding, off-boarding and change processes in line with NHS guidelines, automating steps where possible. Extract reports using Powershell scripts that monitor account management and ensure that processes are being followed correctly including additions, changes, and deletions. More ❯

a customer liaison to resolve escalated issues Participate in and lead training sessions for new hires and existing team members Collaborate with other functional leads on process development and knowledge management Act as escalation point for unresolved incidents and interdepartmental conflicts Lead post-incident critiques to drive continuous improvement Work closely with Business Technology teams to identify L1 … phone etiquette Bilingual English and Swedish/French Strong initiative, attention to detail, and judgment Ability to multi-task and participate in flexible schedules/on-call rotations Deep knowledge of enterprise hardware/software, Microsoft Office, Active Directory, JIRA, and network tools Advanced troubleshooting skills and professional team collaboration Education and Certifications Degree or equivalent experience preferred IT … Service Management (ITSMv3) certification preferred Microsoft Certified Systems Engineer (MCSE) certification is a plus JBRP1_UKTJ More ❯