Complex Product Support Manager
- Hiring Organisation
- Tes Global
- Location
- Sheffield, South Yorkshire, United Kingdom
- Salary
- £ 50 K
complex customer issues to resolution, working closely with other teams and stakeholders to resolve issues promptly and professionally.Identify, develop and implement system and process improvements to transform our toolsets increase efficiency, reduce resolution times, and enhance the overall customer experience by keeping pace with our customers needs.Develop, improve … maintain product and process documentation, knowledge bases, internal training and FAQs to ensure accurate and consistent information for customers and internal teams, in partnership with Global Knowledge and Content team.Analyse customer feedback and product performance data to identify trends, areas for improvement, and opportunities and solutions for growth ...