5 of 5 Customer Experience Jobs in Southampton

Date: 19 Aug 2025 Function: Service Unit: Business Location: Botley, Southampton, United Kingdom Salary: Competitive with great benefits Function: Managed Service Location: Southampton - to be in commutable distance to customer site in Swanwick 3 times per week Clearance: SC cleared or ability to meet the criteria for clearance As our Senior Client Services Manager you'll sit in Business … of multiple managed service contracts servicing an Aviation client whereby you'll be accountable for the end to end Service and Delivery of the entire contract agreement. Aviation industry experience and CAA guidelines on networks is essential. You'll strategically shape BT's service and delivery strategies to meet customer goals and contractual SLAs. Being the accountable owner … means building strong relationships both internally and externally, being the conduit and acting as the voice of the customer to our internal service and delivery teams. People leadership is key, you'll play a pivotal role in leading and motivating a team of 150 operational and functionalised colleagues delivering services to the customer. The team will be accountable directly More ❯

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS As an Onsite Service Engineer , you will be the first point of contact for maintaining … and supporting cutting-edge print and IT devices at our clients site. Your role is critical in ensuring smooth operations, resolving technical issues, and delivering exceptional customer satisfaction. Key Responsibilities : Diagnose and repair devices to ensure minimal downtime. Monitor devices proactively using advanced software. Provide training and guidance to clients, empowering them to maximise productivity. Collaborate with Apogee and … working pattern for this role is Monday to Friday, 08:30 to 17:30, with a one-hour lunch break. This is onsite 5 days per week. SKILLS AND EXPERIENCE REQUIRED Prior experience as an engineer specializing in MFD printers is essential Proven ability to deal with clients in a professional and courteous manner, both remotely and face More ❯

Upgrade Coordinator - Windows 11 Programme Section: Customer Experience Location: Highfield Campus Salary: £31,236 to £35,608 per annum Full-Time, Fixed-Term for 12 months Closing Date: Wednesday 10 September 2025 Reference: 3188925JF Are you highly organised, a great communicator, and passionate about helping people get the best from their technology? Were looking for a proactive Upgrade … hand behind the scenes, making sure staff and labs across the University receive new, compatible laptops and desktops smoothly and on time. This is an exciting opportunity to combine customer interaction, project coordination, and team support all while contributing to a major change programme that impacts thousands of staff and students. About the role Based at our Highfield Campus … technicians have the equipment they need, and following up with customers to make sure everything is working as expected. This role is perfect for someone who enjoys variety balancing customer service, project coordination, and administrative tasks in a dynamic environment. What youll do - Contact customers to arrange laptop and desktop replacements, taking into account their needs and availability. - Plan More ❯

ERP provider with 30+ years of industry excellence. My client has built a strong reputation for fast, accurate and efficient business management software all whilst delivering a first class customer experience. It's a great time to jump on board as they've recently launched the latest version of their flag ship product. On offer Salary - competitive + commission … company culture Excellent career progression opportunities What do I need? At least 2 years in an account management role or similar within SaaS or ERP Ability to forge strong customer relationships Experience maximising account revenue through identifying areas of growth and industry sector knowledge Willing to become a Subject Matter Expert on client product portfolio Previous experience More ❯

Field Sales Executive to take the lead in growing our presence across South East UK/London . This is a high-impact, field-based role focused on new customer acquisition , while also managing and developing a portfolio of existing trade accounts . If you're a results-oriented sales, professional ready to make your mark in a fast … unlock further sales potential. Promoting product ranges and tailored solutions that meet the specific needs of trade customers. Working closely with technical and internal teams to deliver a seamless customer experience. Leading sales presentations, attending trade events, and gathering real-time market intelligence. Reviewing customer performance, tracking sales metrics, and adjusting strategies to hit and exceed targets. Your … Objectives Deliver significant new customer growth in your territory. Increase revenue and product penetration across your existing customer base. Provide regular, insightful reporting on performance, challenges, and opportunities. What You'll Bring Proven success in B2B sales, ideally within the automotive aftermarket or a similar trade environment. Solid experience in managing accounts and growing them over time. More ❯