7 of 7 Customer Experience Jobs in Southampton

happen with us. Position Overview We are seeking a dynamic Product Manager who champions the product vision. You will create and own the product strategy based on market analysis, customer segmentation and value creation. You will manage product delivery to market and manage product lifecycle. You will manage bottlenecks, resolve escalations, anticipate and make feature and resource trade-offs … balance the business needs against technical constraints, and maximize business benefit while building great customer experiences. The ideal candidate will bring experience in video and/or SaaS (Software-as-a-Service) product management, along with strong relationship skills. A solid understanding of customers' business and technology environments will be essential for success in this position. If you … colleagues to build the best overall product offering Coordinate with engineering teams for product and roadmap development Evangelize products towards presales, sales, and customers Assist sales in winning new customer accounts Required Skills and Experience Experience as a Product Manager or similar role within Pre-Sales, engineering or customer facing, preferably from a SaaS or video More ❯

next stage of growth. You will inherit an established team of developers with the goal to organise, motivate, and elevate them - introducing discipline, delivery confidence, and clear outcomes. Ethical, customer-centric solutions are at the heart of this business, where customer experience and patient welfare is paramount. This will be reflected in your experience which should … include customer driven SaaS solutions in a fast scaling environment. Essential Criteria: 10+ years' senior technology leadership, with a track record of delivering at scale in regulated SaaS technology. Proven success in scaling software development teams in high demand, fast growing environments. Direct experience in Consumer Products - Direct to Customer (DTC) and/or B2C markets. A … career within software development, from hands-on proficiency to senior leadership. Experience leading and elevating existing teams, instilling discipline and delivery confidence. Deep understanding of modern development practices, delivery, prioritisation, and business alignment. Hands-on leadership style: you clear blockers and enable delivery, not just write strategy. Strong grasp of security, compliance, and governance in healthcare/regulated environments. More ❯

project, with a key focus people, process, technology adoption and optimising ways of working to enhance our client's journey and our employee experience. We are looking for an experience and dynamic individual to work with our teams to enhance our service delivery offering, working closely with other members of the Transformation team, particularly people change management, and technology … mitigation strategies. Monitor and manage risks throughout the programme lifecycle to ensure successful delivery and escalate as appropriate to the Portfolio Risk Lead. Demonstrate passion for continuously improving the customer experience by working with project teams to ensure effective adoption of projects, ensuring new processes and tools are understood and perform on-going assessment against success criteria. Maintain … comprehensive programme documentation, including reports, plans, and records. Provide regular updates to senior management and stakeholders. Skills, knowledge, expertise: 7+ years of/programme/project/change management experience in a large size company with a proven record of successful project delivery working cross-functionally with tech and non-tech teams. Proven experience of successfully managing large More ❯

issues when they are called into the support desk team. Answer telephone, web and email inquiries to faults and problems relating to the customers IT needs. Knowledge, SKILLS and Experience required To be considered for the role, you'll need: To have a broad understanding of Infrastructure, specifically covering: an understanding of systems management tools and platforms, remote access … WHAT'S IN IT FOR YOU? The chance to make a real impact on a business intent on changing the face of the retail sector (and thus the end customer experience). A flat and collaborative team structure fuelled by an exciting mix of people welcoming both experienced people from the industry with both feet on the ground More ❯

programme, the Salesforce Product Manager will lead the evolution of CRM capabilities, ensuring they align with strategic goals, support cross-functional collaboration, and deliver measurable impact. This role places customer experience at the heart of the organisation's strategy and leverages Salesforce technology in smarter, more connected ways. Key Responsibilities Own and drive the Salesforce product strategy, ensuring … Looking For Proven track record in delivering at least one end-to-end tier one CRM implementation, ideally Salesforce (including Sales Cloud, Data Cloud, and Loyalty Cloud). Strong experience in shaping and delivering product roadmaps within a transformation environment. Ability to bridge business and technology needs, aligning stakeholders to clear priorities and outcomes. Solid understanding of integration, data … and architecture in a modern CRM environment. Why Apply? This is a high-profile, business-critical role within a transformation programme that will redefine customer engagement for a global organisation. If you're motivated by the challenge of delivering real impact through Salesforce and product leadership, we'd love to hear from you. More ❯

Data Engineering team, you'll work with Microsoft technologies to build high-quality enterprise-level solutions that enable data-driven decision making, and empower employees to deliver first-class customer experiences. A lot of their current project work is on-premise, so you'll be using the likes of SQL Server, the BI Stack (SSIS, SSAS, SSRS) and Power … going forward. They pride themselves on being a people-first business, with a focus on personal and professional growth whilst supporting a healthy work-life balance. Requirements: Hands-on experience with SQL, SSIS, SSRS and SSAS Experience developing reporting solutions in Power BI with use of DAX Strong understanding of Data Warehousing principles Experience working in Agile … environments Experience working in regulated environments, ideally financial services Knowledge of Azure data platform technologies would be desirable but not essential Benefits: Salary up to £60,000 depending on experience Discretionary bonus 25 days annual leave plus bank holidays Holiday purchase scheme Pension Private medical and dental insurance Health cash plan Critical illness insurance Health assessment Life assurance More ❯

Interim Support Engineer £150 per day (Inside IR35) 2-Month Contract Southampton, SO45 Overview We are seeking an experienced Support Engineer with a strong technical foundation and exceptional customer service skills. The successful candidate will be responsible for providing first and second-line support across end-user devices, software, and infrastructure, ensuring high availability and seamless service delivery. Key … and resolve tickets within ServiceNow, adhering to ITIL practices. Maintain accurate documentation and records of incidents, resolutions, and system changes. Provide clear, professional communication to end-users, ensuring exceptional customer experience. Manage workload independently while maintaining high productivity and efficiency. Skills & Experience Strong general understanding of IT principles (networks, hardware, domains). Working knowledge of leading software packages … Microsoft Office, Lotus Notes). Proficiency with Windows 10/11 operating systems and related applications. Hands-on experience troubleshooting end-user device hardware and software issues. Exposure to virtualisation, MDM, and VPN environments. Experience with Microsoft SCCM (advantageous). Knowledge of ITIL framework and prior experience in an ITIL-aligned environment. Proficiency in ServiceNow or similar More ❯