3 of 3 SLA Jobs in Southampton

up Users connectivity to Windows 10 and/or 11, in addition to Azure, Intune and building/provisioning laptops etc.. Experience responding to service tickets and responding within SLA's Confident communication skills, both with end Users and third-party suppliers. Clean and current UK driving license and willingness to use company vehicle for frequent travel to sites. Eligibility More ❯

enabling team members to meet defined standards. Provide training, onboarding, and ongoing coaching for new hires and existing staff. Handle call escalations, ensuring swift resolution and customer satisfaction. Monitor SLA and KPI adherence, produce regular performance reports, and drive accountability and results. Improve documentation, processes, and workflows across Microsoft tools and internal systems. Stay up to date with company policies … metrics tracking, and professional development. What We're Looking For Demonstrated experience in a technical support leadership role, ideally within the POS or IT sector. Proven ability to manage SLA/KPIs and familiarity with OKR frameworks. Experience in team development, including performance reviews and career growth. Strong communication, people management, and problem-solving skills. Ability to drive process improvements More ❯

incidents or issues/actions. Ensuring adherence to Information Security Management, ISO 27001, and UK legal standards, especially Nations Infrastructure (CNI) Manage recording and monitoring of Service Level Agreements(SLA) for all incidents/issues/changes in conjunction with the Services IT Head and NOC/SOC. Provide first-line technical support when required and support remote users for … required. Manage raising and tracking purchase requisitions and ensure the purchase orders arrive from the supplier. Coordinate & ensure that the goods are deployed as planned. Key job requirements: Ensuring SLA-based problem resolution for priority incident-related data services for NOC & SOC in the UK. Timely (as planned) support enhancement & establishment of IT Infrastructure/support services function for all More ❯