sites so you will need to be open to flexible working hour. Tasks/Responsibilities Operational Day-to-day management of new and existing tickets assigned to you ensuring SLA’s are met and KPI requirements are fulfilled. Logging, management and ownership of Incidents and Service Requests via the IT ticketing system providing first time fixes where appropriate Interaction with More ❯
implementation of service improvement initiatives and process enhancements. Maintain accurate records of hardware and software assets, ensuring effective inventory control Liaise with third-party suppliers and vendors to ensure SLA adherence and timely issue resolution. Assist with the introduction of new services and technologies into live support. Champion IT service best practices and contribute to evolving support standards and procedures. More ❯
meet SLAs. Issue Resolution: Respond to user enquiries and tickets, diagnose technical problems, and collaborate with IT teams to resolve them. Incident Management: Maintain and close incident records within SLA timelines, lead complex troubleshooting, and support problem management to prevent reoccurrence. Customer Support: Deliver effective, high-quality support to users, ensuring timely and empathetic resolution of issues. Cross-Team Collaboration More ❯
