5 of 5 Service Delivery Jobs in Southampton

an experienced Network Engineer passionate about delivering seamless, resilient connectivity across a diverse technology estate? Are you ready to play a pivotal role in shaping network strategies and optimising service delivery for a growing enterprise? About the Role We are seeking a talented Network Engineer to join our client's IT function. In this hands-on position, you … ll spearhead network infrastructure projects, lead operational excellence, and drive innovation across their multi-site estate. You'll collaborate with stakeholders and managed service providers to ensure outstanding service delivery and continuous network improvement. Key Responsibilities Take responsibility for network infrastructure projects aligned with the Group's technology strategy and standards. Oversee day-to-day network operations … expertise in VOIP, Cisco Call Manager, Cisco Voice platforms, Teams Telephony, MPLS, SD-WAN, WAN/LAN and Meraki solutions. Manage and evaluate relationships with telecommunications vendors and managed service providers (MSPs). Identify opportunities for network transformation, cost savings, and technology innovation. Maintain compliance with policies, guidelines, and risk management procedures. Skills & Experience Required Essential: Strong hands-on More ❯

follow up work that may be necessary. Work closely with Suppliers to deliver the necessary level of maintenance to all aspects of the System. Work collaboratively with the Shared Service Delivery Teams to ensure that all work completed is within the defined specification. Communicate effectively with Customers at all levels in the resolution of incidents and service … and rectification. Application installation, configuration, diagnostics and rectification. Adherence to ITIL process, including (but not limited to); change management, incident management, problem management. Liaison with other elements of the Service delivery, project management and the Customer to ensure effective Customer focused resolution of incidents and service requests. Ensure all relevant documentation is updated and maintained. Take responsibility More ❯

of working to enhance our client's journey and our employee experience. We are looking for an experience and dynamic individual to work with our teams to enhance our service delivery offering, working closely with other members of the Transformation team, particularly people change management, and technology to maximise success of delivery, adoption and realisation of benefits. … clear communication and alignment of project/programme objectives. Risk Management: Identify potential risks and develop mitigation strategies. Monitor and manage risks throughout the programme lifecycle to ensure successful delivery and escalate as appropriate to the Portfolio Risk Lead. Demonstrate passion for continuously improving the customer experience by working with project teams to ensure effective adoption of projects, ensuring … management and stakeholders. Skills, knowledge, expertise: 7+ years of/programme/project/change management experience in a large size company with a proven record of successful project delivery working cross-functionally with tech and non-tech teams. Proven experience of successfully managing large complex projects particularly implementing workflow orchestration tools or similar projects in the area of More ❯

of high-level support escalations (around 10%) Act as a subject matter expert, advising on public cloud, networking, and security best practices Contribute to internal technical documentation and continuous service improvement Desired Experience: At least 5 years' experience in a Network Engineering or Network Consultancy role Broad technical background across networking (CCNA/CCNP), infrastructure, public cloud (Azure/… AWS), and datacentre environments Strong understanding of Microsoft 365, Windows Server, and core infrastructure technologies (desirable) Proven ability to work independently on projects while collaborating with sales and service delivery teams Confident engaging directly with customers in both pre- and post-sales capacities Experience working in secure or compliance-driven environments is a plus Benefits: Involvement in high More ❯

hands-on approach to technical support, process definition, and compliance with industry standards. Benefits: Salary: up to £65,000 26 days Holiday + Bank Holidays Enhanced Pension Death in service Main duties and responsibilities: Oversee IT systems at UK data Centres, ensuring reliable and robust service delivery. Manage a UK-based 24/7 NOC operation of Networks … routers and resolve incidents or issues/actions. Ensuring adherence to Information Security Management, ISO 27001, and UK legal standards, especially Nations Infrastructure (CNI) Manage recording and monitoring of Service Level Agreements(SLA) for all incidents/issues/changes in conjunction with the Services IT Head and NOC/SOC. Provide first-line technical support when required and … for priority incident-related data services for NOC & SOC in the UK. Timely (as planned) support enhancement & establishment of IT Infrastructure/support services function for all IT-enabled service-related queries. Effectively supporting the Helpdesk in resolving priority incidents and satisfactory closure with customers. Ensuring the effective implementation/mapping of NOC and SOC processes to support UK More ❯