of adhesives, supplying high-quality adhesives to customers worldwide, assisting customers with their specific bonding and sealing requirements. They are seeking a Chemist or Engineer to provide Technical Support to customers, both in the UK and Europe. This is a site based role and candidates need to be … located within commuting distance from their site. This would suit either a chemist or an engineer who is able to talk confidently to customers. Responsibilities: Provide extensive technical support to UK & European distributor network, via phone, email and in person, visiting distributors, training staff and attending joint customer … visits Technical service projects and supportive technical data generation, developing and implementing testing programs Maintaining and populating central knowledge database for product and application information Updating, populating and maintaining the master data file Availability for site visits to support sales staff technically Manning technical helpline telephone and More ❯
in our core technologies, as well as at least one other technology specialty, and develop expertise in a second area of specialty. Provide advanced technical support to customers via phone, online, chat, and email and use tools and advanced expertise to pull and effectively analyse logs, traces, packet captures … of any delivered resolution. Develop and maintain consistent and exemplary performance on all key performance indicators, modelling a higher-level achievement for level 1 Technical Support Engineers as well as your peers at the same job level. Properly de-escalate customers through expert communication and resource engagement, ensuring that … deep understanding of networking technologies and how they are utilized by our products, platform, and customers. Expert at reading and analyzing network and other technical diagrams to aid in problem diagnosis and resolution, and often provide mentoring to colleagues to improve their technical abilities. Provide training to colleagues More ❯
Saab UK are recruiting for a number of ILS roles from a variety of backgrounds and skillsets. We have an exciting opportunity for a Technical Author to work in a close-knit team, the candidate will primarily responsible for producing and maintaining system technical manuals to a recognised … international standard. You will produce high quality technical publications for a wide variety of equipment to a varied customer base within the Defence sector. Specifically, you will: Analyse, define and create technical publications to military specifications. Be responsible for the production and maintenance of customer-focused Technical Documentation. Produce and maintain product data sheets, service bulletins, and control documents and drawings used in technical manuals. Produce and distribute Engineering Advice Notes in accordance with Saab quality standards. Assist with training sessions at Saab facilities, customer sites, and remotely via digital platforms. Be amenable to regular More ❯
