1 of 1 Supplier Management Jobs in Southwark

Annes or Glasgow Job Type: Full-time - 23-month fixed term contract Salary: Competitive A new exciting permanent opportunity has become available for an Incident & Assurance Manager to oversee supplier operational delivery, ensuring performance and service quality align with the business expectations. This pivotal role serves as a connector, translator, and mediator among the business units, suppliers, and B2B … clients, ensuring seamless service delivery and operational excellence. Day-to-day of the role: Proactively manage the quality of supplier delivery, reviewing performance and identifying opportunities for continual improvement. Track and report on supplier SLAs and KPIs, ensuring all service metrics are met. Act as the main contact for resolving business incident issues among clients, internal teams, and … suppliers. Facilitate and present at supplier/client meetings to discuss performance, operational risks, and service improvement initiatives. Develop and deliver an annual operational assurance plan, reporting findings to relevant stakeholders. Translate client requirements into actionable projects and service expectations. Collaborate with other Operational Delivery Managers to identify service gaps and promote effective solutions. Work closely with the Finance More ❯