1 of 1 Process Improvement Jobs in Sowerby Bridge

resolve customer queries Supporting the team to achieve customer and business KPIs Customer Help Desk reporting and analysis Identifying opportunities for demand reduction and process improvement. Customer contact quality monitoring and feedback Coaching of advisors with technical and soft skills Lead team buzz sessions Promote employee engagement Criteria Essential … Confidence and eagerness to own and resolve issues by showing initiative and willingness to learn Customer focused with a drive to increase efficiencies through process improvement Confidence in communication with colleagues across the business Ability to challenge the status quo Confidence in providing feedback and sometimes challenging conversation ...