2 of 2 Ticket Management Jobs in Staffordshire

and issues with third-party support services and follow up to ensure resolution. Experience, Qualifications and Skills Experience Experience in a technical support team, including working with incident/ticket management systems to raise, track, and resolve support-related issues. Strong organisational and multitasking abilities. Excellent communication and interpersonal skills. Knowledge and/or experience working in an More ❯

by our expert training team at Baltic Apprenticeships. A Typical Day in the Job: Customer Contact: Act as the single point of contact for customers regarding all service requests. Ticket Management: Handle Firstline Tickets, including common requests like password resets, application installs, and initial troubleshooting of technical issues. Pre-process service requests received via email, manual entry, or More ❯