Birmingham, Staffordshire, United Kingdom Hybrid / WFH Options
Kerv
A passion for mentoring team members, supporting their professional growth, and fostering a culture of continuous learning and development. • Workforce Engagement: Experience in hiring, team development, and liaising with WorkforceManagement to align resources with business needs. Key Responsibilities • Technical and Solution Leadership: Oversee the technical and solution strategy for the Central Government, Public Safety, and National Security team, ensuring More ❯
an engagement-by-engagement basis, to deliver the outcomes committed to the customer. The types of projects they will be delivering cover all aspects of HR, reward, payroll and workforcemanagement; Leading strategy development workshops (e.g. payroll strategy and technology strategy) Creating business cases for change Reviewing the internal operations of the customer, making recommendations for improvements and leading the … Passionate, driven and with defined leadership qualities enabling them to gain confidence and buy-in from his/her peers. Strong delivery track record for strategic HR, payroll and workforcemanagement consulting engagements. Strong customer focus. Continuous improvement mindset. Sets extremely high standards for self and team and they need to be both strategist as well as strong operator. Capable More ❯
of autonomy to shape how data is used to drive decision-making and improve performance. Managing a team of 3 analysts, you’ll work closely with stakeholders across Operations, WorkforceManagement, Digital, Tech, and QA to ensure the right metrics are being tracked, data is accurate, and insights are driving tangible improvements. The contact centre is significant in scale, with … weekly customer touchpoints – so experience working in large-scale contact centre environments is essential. Your remit will be focused around Operational Efficiency, Contact Volume Analysis, Agent Performance Reporting & WorkforceManagement Support. You will be responsible for consolidating data from multiple sources, including CRM (Zendesk), telephony, chatbot & mail. Your team will support the wider business in moving towards self-serve analytics More ❯
of autonomy to shape how data is used to drive decision-making and improve performance. Managing a team of 3 analysts, you’ll work closely with stakeholders across Operations, WorkforceManagement, Digital, Tech, and QA to ensure the right metrics are being tracked, data is accurate, and insights are driving tangible improvements. The contact centre is significant in scale, with … weekly customer touchpoints – so experience working in large-scale contact centre environments is essential. Your remit will be focused around Operational Efficiency, Contact Volume Analysis, Agent Performance Reporting & WorkforceManagement Support. You will be responsible for consolidating data from multiple sources, including CRM (Zendesk), telephony, chatbot & mail. Your team will support the wider business in moving towards self-serve analytics More ❯
