4 of 4 WFM Jobs in the West Midlands

of customer contact data, turning insights into actionable strategies that enhance customer experience and improve operational efficiency. Your expertise in data analysis, Workforce Management (WFM) and Customer Relationship Management (CRM) systems will support process optimisation and inform decision-making across the Business. As a leader, you will manage and develop … experience in leading and developing teams, fostering a collaborative and high-performance culture. Data analysis expertise, particularly in customer service or contact centre environments. WFM and CRM knowledge, including systems such as NICE and Zendesk, to optimise Business operations. Advanced Microsoft Office skills, especially Excel for data manipulation, reporting and … alignment with business objectives. Managing the analysis of customer contact data, deriving insights to influence strategic decisions and business improvements. Overseeing the application of WFM and CRM system knowledge to optimise resource allocation and customer relationship management. Creating and presenting clear, actionable reports to senior leadership and cross-functional teams. More ❯

Our leading client had an exciting new postion for a Workforce Analyst. As a Workforce Management Analyst, you will be responsible for the models and processes that determine how many labour hours each of their sites needs. You will work closely with the Workforce Management Partners to define and deliver … determine how many labour hours their sites need, including maintaining accurate inputs, managing and updating model assumptions, changing code, and validating outputs. Collaborate with Workforce Management Partners to ensure system configuration and workload rules are accurate and up-to-date, diagnosing and resolving any issues. Play a critical role in More ❯

to our client's high-performance team. This position is responsible for the maintenance, development, and configuration of the bank's voice recording (Verint Workforce Management V.15) platform, hosted within the bank's environment. The position will work as instructed by the client and directly interface with internal support teams … development, and implementation of components and framework of data migration components. Provide Level 3 Support across Incident, Change and Problem management for the Verint Workforce Management platform (V.15). Act as regional SME/Escalation point for Support operations, working as instructed whilst reporting into the client's regional lead. … architectural alignment. Provide assistance and advanced troubleshooting, diagnosis, resolutions of service related faults and application of recommend product fixes where appropriate on the Verint Workforce Management platform. Capture and Analysis of V.15 System logs and alarms, provide training & development for Level 1 & 2 engineers across Incident and Change management. Set More ❯

Biosite provides biometric access control and workforce management software solutions for the construction industry. Biosite is expanding the team and is looking for a Lead Frontend Engineer to support its growth journey. Joining the R&D team, the Lead Frontend Engineer, reporting directly to the Head of Software, will play … growth, whilst upholding company values. About Biosite Biosite is a tried and trusted partner for the construction industry, specialising in biometric access control and workforce management software solutions since 2010. Additional, integrated solutions for fire safety, site management software and site surveillance technology, form part of a comprehensive portfolio developed … the global leader in access solutions, ASSA ABLOY. Our mission and values Biosite's mission is to be the first choice for access control, workforce management, fire safety & security in the construction industry. How the team behaves internally and with customers is driven by Biosite values of being Empowered , Innovative More ❯