16 of 16 WFM Jobs in the West Midlands

oversee the analysis and interpretation of customer contact data, turning insights into actionable strategies that enhance customer experience and improve operational efficiency. Your expertise in data analysis, Workforce Management (WFM) and Customer Relationship Management (CRM) systems will support process optimisation and inform decision-making across the Business. As a leader, you will manage and develop a team of Analysts, ensuring … Qualifications and Experience Proven leadership experience in leading and developing teams, fostering a collaborative and high-performance culture. Data analysis expertise, particularly in customer service or contact centre environments. WFM and CRM knowledge, including systems such as NICE and Zendesk, to optimise Business operations. Advanced Microsoft Office skills, especially Excel for data manipulation, reporting and analysis. Self-motivated and initiative … Analysts, ensuring support, motivation and alignment with business objectives. Managing the analysis of customer contact data, deriving insights to influence strategic decisions and business improvements. Overseeing the application of WFM and CRM system knowledge to optimise resource allocation and customer relationship management. Creating and presenting clear, actionable reports to senior leadership and cross-functional teams. Encouraging exploratory data analysis, identifying More ❯

oversee the analysis and interpretation of customer contact data, turning insights into actionable strategies that enhance customer experience and improve operational efficiency. Your expertise in data analysis, Workforce Management (WFM) and Customer Relationship Management (CRM) systems will support process optimisation and inform decision-making across the Business. As a leader, you will manage and develop a team of Analysts, ensuring … Qualifications and Experience Proven leadership experience in leading and developing teams, fostering a collaborative and high-performance culture. Data analysis expertise, particularly in customer service or contact centre environments. WFM and CRM knowledge, including systems such as NICE and Zendesk, to optimise Business operations. Advanced Microsoft Office skills, especially Excel for data manipulation, reporting and analysis. Self-motivated and initiative … Analysts, ensuring support, motivation and alignment with business objectives. Managing the analysis of customer contact data, deriving insights to influence strategic decisions and business improvements. Overseeing the application of WFM and CRM system knowledge to optimise resource allocation and customer relationship management. Creating and presenting clear, actionable reports to senior leadership and cross-functional teams. Encouraging exploratory data analysis, identifying More ❯

oversee the analysis and interpretation of customer contact data, turning insights into actionable strategies that enhance customer experience and improve operational efficiency. Your expertise in data analysis, Workforce Management (WFM) and Customer Relationship Management (CRM) systems will support process optimisation and inform decision-making across the Business. As a leader, you will manage and develop a team of Analysts, ensuring … Qualifications and Experience Proven leadership experience in leading and developing teams, fostering a collaborative and high-performance culture. Data analysis expertise, particularly in customer service or contact centre environments. WFM and CRM knowledge, including systems such as NICE and Zendesk, to optimise Business operations. Advanced Microsoft Office skills, especially Excel for data manipulation, reporting and analysis. Self-motivated and initiative … Analysts, ensuring support, motivation and alignment with business objectives. Managing the analysis of customer contact data, deriving insights to influence strategic decisions and business improvements. Overseeing the application of WFM and CRM system knowledge to optimise resource allocation and customer relationship management. Creating and presenting clear, actionable reports to senior leadership and cross-functional teams. Encouraging exploratory data analysis, identifying More ❯

oversee the analysis and interpretation of customer contact data, turning insights into actionable strategies that enhance customer experience and improve operational efficiency. Your expertise in data analysis, Workforce Management (WFM) and Customer Relationship Management (CRM) systems will support process optimisation and inform decision-making across the Business. As a leader, you will manage and develop a team of Analysts, ensuring … Qualifications and Experience Proven leadership experience in leading and developing teams, fostering a collaborative and high-performance culture. Data analysis expertise, particularly in customer service or contact centre environments. WFM and CRM knowledge, including systems such as NICE and Zendesk, to optimise Business operations. Advanced Microsoft Office skills, especially Excel for data manipulation, reporting and analysis. Self-motivated and initiative … Analysts, ensuring support, motivation and alignment with business objectives. Managing the analysis of customer contact data, deriving insights to influence strategic decisions and business improvements. Overseeing the application of WFM and CRM system knowledge to optimise resource allocation and customer relationship management. Creating and presenting clear, actionable reports to senior leadership and cross-functional teams. Encouraging exploratory data analysis, identifying More ❯

improvement post-launch. What We’re Looking For: Seasoned GTM professional – Product Manager or Product Marketer background preferred. Proven experience launching software products in SaaS. Experience with software in workforce management is a must. Exceptional project management skills – able to juggle multiple initiatives. Strong stakeholder management and communication skills to align teams at all levels. Strategic thinker who can navigate More ❯

Be among the first 25 applicants Direct message the job poster from Chronologic Ltd Customer Services Manager @ Chronologic Ltd - Helping businesses optimise their workforce with Time and Attendance/Workforce Management Software Job Summary We are looking for an experienced Sales Manager to create business growth by overseeing and creating strategic and operational development of the direct sales team and … direct sales team Contributing to marketing activity KPI setting and reporting Background Chronologic is a stand-alone company, wholly owned by an American tech group, selling Time & Attendance and Workforce Management systems to a range of B2B customers. It is a fast-growing, data-driven, complicated business, which uses a range of enterprise grade systems, websites and portals as key More ❯

products to prospective clients, helping them achieve new efficiencies and smarter decision-making. Our Distribution, Manufacturing & Retail vertical supports approximately 2,500 customers relying on our intelligent solutions in workforce management, finance, spend, and governance. As AI integration deepens across our clients' operations, your role will be pivotal in shaping their evolution and success. What You Will Do Qualify and More ❯

schedules to ensure effective coverage and compliance with business requirements. Work alongside Team Leader to ensure optimal shift distribution, break allocation and vacation schedules. Assist in maintaining and updating WFM software with schedule changes and real time adjustments. Skills Experience of working in a contact Centre environment with at least 1 year in a workforce or real-time monitoring role More ❯

DIALLER MANAGER LOCATION: MILTON KEYNES/HYBRID ROLE SALARY: UP TO £55,000 PLUS EXCELLENT BENEFITS PACKAGE My client, a leader in their field is seeking an experienced Dialler Manager/Specialist. The role can be offered on a Hybrid More ❯

prospective clients, helping them unlock new efficiencies and make smarter decisions. Our Distribution, Manufacturing & Retail vertical supports around 2,500 customers who rely on us for intelligent solutions in workforce management, finance, spend and governance. As we continue to embed AI across our customers’ operations, your role will be key in shaping how businesses in these sectors evolve and thrive. More ❯

We support over 1,000 organisations and 500,000 workers to transform the delivery of field services and experience an exceptional return on investment. Our product suite spans mobile workforce management, dynamic scheduling, lone worker protection, advanced analytics, Asset Management Software, and rostering solutions . Our workforce rostering solution, Organise , plays a vital role in the blue light sector , ensuring More ❯

a UK-based Sr Product Marketing Manager to join our Global Product Marketing team, so that we can strengthen RLDatix’s international presence and drive product adoption across our Workforce Management solutions portfolio. The Sr Product Marketing Manager will work closely with cross-functional teams to launch, promote, and adapt our healthcare SaaS solutions to enhance market penetration and revenue More ❯

for a UK-based Sr Product Marketing Manager to join our Global Product Marketing team, so that we can strengthen RLDatixs international presence and drive product adoption across our Workforce Management solutions portfolio. The Sr Product Marketing Manager will work closely with cross-functional teams to launch, promote, and adapt our healthcare SaaS solutions to enhance market penetration and revenue More ❯

for a UK-based Sr Product Marketing Manager to join our Global Product Marketing team, so that we can strengthen RLDatixs international presence and drive product adoption across our Workforce Management solutions portfolio. The Sr Product Marketing Manager will work closely with cross-functional teams to launch, promote, and adapt our healthcare SaaS solutions to enhance market penetration and revenue More ❯

with Amazon Connect APIs and integrating with AWS services like Lambda, Lex, and DynamoDB, plus experience connecting to CRM systems and custom applications Strong understanding of contact center metrics, workforce management, call quality troubleshooting, and ability to analyze performance data for optimization If this sounds like you, please hit the apply button More ❯

with Amazon Connect APIs and integrating with AWS services like Lambda, Lex, and DynamoDB, plus experience connecting to CRM systems and custom applications Strong understanding of contact center metrics, workforce management, call quality troubleshooting, and ability to analyze performance data for optimization If this sounds like you, please hit the apply button More ❯