Client Engagement Specialist
Staines, Middlesex, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Parkside
Client Engagement is responsible for managing the renewal process of software licenses and service contracts for existing customers from T& to T4 customers. This role focuses on ensuring on-time renewal of customers' contracts and subscriptions, optimizing the conditions for both the customer and the company. The Client Engagement works closely with Customer success team to achieve renewal targets … and contribute to the overall success of the company. Responsibilities (This list is not exhaustive and may be expanded according to need) Contract Renewal Management: Track upcoming contract expirations and proactively engage clients for renewal. Generate renewal quotes and proposals. Ensure timely processing of renewals to prevent service disruptions. Customer Engagement & Relationship Building: Serve as the primary point of … Teams: Work with account managers, technical support, and finance teams to ensure smooth renewal processes. Provide feedback to marketing and sales teams on customer needs and market trends. Data Management & Reporting: Maintain accurate records of contract statuses in CRM systems (NetSuite). Generate reports on renewal rates, revenue growth, and customer feedback. Analyze trends in contract renewals and customer More ❯
Employment Type: Permanent
Salary: GBP 31,040 - 38,000 Annual
Posted: