2 of 2 Line Management Jobs in Stevenage

You will: Provide tactical advice, coaching, and guidance: Support operational delivery to Onsite Support Engineers, ensuring they have the resources and knowledge needed to succeed. Deliver 1st and 2nd line onsite and remote technical support: Resolve issues related to desktops, laptops, printers, applications, and basic network/server troubleshooting and administration. Manage technical queries: Communicate effectively with customers and … handle technical queries in line with Littlefish standards and SLAs. Complete technical projects: Handle specific projects including deployments, installs, moves, adds, and changes as designated by the Service Management Team. Ensure effective resource management: Forecast and identify required resources within Operations proactively. Champion a customer-centric approach: Handle all interactions with empathy, professionalism, and a focus on … delivering outstanding customer experiences. Build and maintain relationships: Develop strong relationships with key customer stakeholders to understand their needs and ensure satisfaction. Set and manage SMART objectives: Provide line management to direct reports, including personal and career development. Maintain qualifications and skills: Engage in continuous training and development to keep skills up to date. Focus on customer service More ❯

Team Lead will: • Manage the ISV Team to meet WSSE proving and qualification needs • Oversee workload forecasting including input to bids, work allocation, and identifying skill/resource gaps • Line manage ISV team members including development and performance management • Collaborate with senior leads to align ISV and WSSE objectives • Provide ISV best practice to support successful design, development … functionality, and produce formal test and analysis reports for certification, supporting software delivery and release processes Candidate requirements: • Good understanding of verification and validation processes • Leadership skills with people management experience • Experience with agile principles preferred • Ability to understand different system levels • Functional or software test/proving experience preferred • Dynamic, autonomous and proactive approach • Strong communication skills with More ❯