We are seeking a highly skilled and experienced IT ServiceDelivery Manager to join our team in the Defence sector. The successful candidate will play a pivotal role in ensuring the delivery of high-quality IT services to support critical defence operations. This role requires strong leadership … skills, technical expertise, and the ability to manage complex servicedelivery requirements within a highly regulated environment. The candidate must hold an active SC Clearance and be a British national. Key Responsibilities: ServiceDelivery Management: Lead the delivery of IT services to meet both operational … and strategic goals. Ensure that service levels (SLAs) and key performance indicators (KPIs) are achieved. Client and Stakeholder Engagement: Serve as the main point of contact for stakeholders, ensuring that servicedelivery aligns with customer expectations. Foster strong relationships with defence sector clients and internal teams. Incident More ❯
to obtain and maintain Security Clearance (SC). About the Role: As a Wintel Engineer, you will be a key technical specialist within the servicedelivery team. You'll leverage your deep understanding of Windows environments to ensure the stability, performance, and security of critical systems. Your responsibilities … and documentation. Contributing to the installation, configuration, and decommissioning of server hardware and software. Monitoring system performance, analysing trends, and proactively identifying opportunities for service improvement against SLAs. Participating in technical projects, implementing designs to meet servicedelivery requirements. Working collaboratively within the team and alongside other … service providers, potentially mentoring colleagues. Applying strong security administration practices within a secure environment. Building positive working relationships with end-users and client stakeholders. About You: We are looking for a proactive and experienced Wintel Engineer with: Proven experience in supporting, maintaining, and troubleshooting complex Wintel environments (Windows Server More ❯
established systems/product specialist (e.g. detailed knowledge of the configuration of interlinked systems, implementing technical changes, building software regimes and contributing technically to service development) to support end users. Process. Follows established processes, releasing to the change control process verified, validated and documented enhancements to eliminate problems and … proactively develop the service. Service Level. Recognises opportunities to improve performance against Service Level. Acts as a point of escalation to resolve servicedelivery issues. Monitors performance through statistical reporting and analysis. Project Work. Works within a team or under guidance from the project manager with … implementation of technical designs to meet servicedelivery requirements within own area of responsibility. Customer Relationship. Establishes relationships with customer's organisation to deliver and enhance the service. Problem Solving. Takes ownership in obtaining the information, evidence and data required to diagnose and resolve more complex problems (both More ❯
some of whom operate in complex and demanding environments. You'll play a key role in monitoring, maintaining, and optimising network performance , ensuring seamless servicedelivery in a time-critical setting. What You'll Be Doing: Monitoring and reporting on network elements to ensure performance and stability. Processing … customer service requests and deploying configurations for new services. Liaising with service management teams and customer stakeholders to deliver network solutions. Providing technical support to Managed Service Providers (MSPsMSPs) and end-user groups. Maintaining accurate network documentation , including network diagrams and configurations. Supporting annual CryptoCrypto Key Fill More ❯
genuine impact in a mission-critical environment. Roles & Responsibilities: • Provide 2nd/3rd line support across Windows Server and related technologies • Monitor and improve service levels, owning incident and problem resolution • Carry out physical server builds, patching, and routine maintenance • Work with technologies such as VMWare, Active Directory, back … up tools, and Windows 10/11 • Follow change control processes and implement technical changes • Collaborate with internal teams to support customer needs and servicedelivery • Participate in project work and continuous service improvement initiatives What you will need: • Proven experience in IT support with the Windows … infrastructure stack • Hands-on experience with Windows Server, Active Directory, VMWare, and backup solutions • Experience supporting Windows 10/11 environments • Familiarity with service desk tools (e.g., Jira, ServiceNow, Freshdesk) • Comfortable with server hardware, racking, and physical maintenance • (Nice to have) Knowledge of Linux, PowerShell scripting, or basic networking More ❯
genuine impact in a mission-critical environment. Roles & Responsibilities: • Provide 2nd/3rd line support across Windows Server and related technologies • Monitor and improve service levels, owning incident and problem resolution • Carry out physical server builds, patching, and routine maintenance • Work with technologies such as VMWare, Active Directory, back … up tools, and Windows 10/11 • Follow change control processes and implement technical changes • Collaborate with internal teams to support customer needs and servicedelivery • Participate in project work and continuous service improvement initiatives What you will need: • Proven experience in IT support with the Windows … infrastructure stack • Hands-on experience with Windows Server, Active Directory, VMWare, and backup solutions • Experience supporting Windows 10/11 environments • Familiarity with service desk tools (e.g., Jira, ServiceNow, Freshdesk) • Comfortable with server hardware, racking, and physical maintenance • (Nice to have) Knowledge of Linux, PowerShell scripting, or basic networking More ❯
some of whom operate in complex and demanding environments. You'll play a key role in monitoring, maintaining, and optimising network performance , ensuring seamless servicedelivery in a time-critical setting. What You'll Be Doing: Monitoring and reporting on network elements to ensure performance and stability. Processing … customer service requests and deploying configurations for new services. Liaising with service management teams and customer stakeholders to deliver network solutions. Providing technical support to Managed Service Providers (MSPsMSPs) and end-user groups. Maintaining accurate network documentation , including network diagrams and configurations. Supporting annual CryptoCrypto Key Fill More ❯
We're hiring a skilled Project Support Engineer to join a growing, friendly MSP. Reporting to the Head of Project Delivery, you'll lead end-to-end IT project delivery, ensuring top-tier customer satisfaction. Responsibilities Plan, scope, and deliver end-to-end IT projects, including technical pre … sales and documentation Coordinate vendors, manage technical resources, and troubleshoot project issues Support customer onboarding and ensure seamless servicedelivery Requirements Proven experience as a Project Engineer or in a 2nd/3rd Line role with hands-on project delivery. MSP experience highly desirable. Strong expertise in Microsoft More ❯
for automated platforms and benchtop liquid handlers to ensure optimal system reliability. This role is ideal for a candidate with a background in field service engineering who has a strong interest or educational background in robotics and automation systems. Your responsibilities will include: Act as a first point of … scientists on best practices for the use of automated equipment, ensuring optimal routine and operation. Develop support solutions built around department requirements to enhance servicedelivery About you: Solid understanding of core competencies involved with liquid handling automation. Experience servicing laboratory equipment, working in a Pharmaceutical environment. Ability … automation principles and practices. Bachelor’s degree or higher in engineering, robotics, mechatronics, or a related field is preferred. Previous experience in a Field Service Engineer or Application Specialist role is a plus. Apply: It is essential that applicants hold entitlement to work in the UK. Please quote job More ❯
for automated platforms and benchtop liquid handlers to ensure optimal system reliability. This role is ideal for a candidate with a background in field service engineering who has a strong interest or educational background in robotics and automation systems. Your responsibilities will include: Act as a first point of … scientists on best practices for the use of automated equipment, ensuring optimal routine and operation. Develop support solutions built around department requirements to enhance servicedelivery About you: Solid understanding of core competencies involved with liquid handling automation. Experience servicing laboratory equipment, working in a Pharmaceutical environment. Ability … automation principles and practices. Bachelor’s degree or higher in engineering, robotics, mechatronics, or a related field is preferred. Previous experience in a Field Service Engineer or Application Specialist role is a plus. Apply: It is essential that applicants hold entitlement to work in the UK. Please quote job More ❯
cybersecurity, AI, and data analytics, enabling clients to tackle complex challenges in today’s rapidly evolving markets. With a comprehensive solution portfolio across four service lines—Consulting, Solutions, Talents, and Academy—Akkodis supports clients from concept through to full-scale deployment and optimisation. Our diverse offerings help organisations rethink … collaboration, where you can make a meaningful impact through innovative projects that shape the future of technology. Scope Akkodis is launching a new technical delivery team to drive a UK national program in collaboration with key partners, designed to transform and future-proof the central government’s workforce. By … ServiceNow Platform. You will play a key role in designing, configuring, and enhancing ITSM workflows, as well as building integrations and automations to optimise service delivery. Responsibilities Configure and customise core ITSM modules (Incident, Problem, Change, Request, Knowledge etc) Design and build ServiceNow workflows using Flow Designer and Business More ❯
cybersecurity, AI, and data analytics, enabling clients to tackle complex challenges in today’s rapidly evolving markets. With a comprehensive solution portfolio across four service lines—Consulting, Solutions, Talents, and Academy—Akkodis supports clients from concept through to full-scale deployment and optimisation. Our diverse offerings help organisations rethink … collaboration, where you can make a meaningful impact through innovative projects that shape the future of technology. Scope Akkodis is launching a new technical delivery team to drive a UK national program in collaboration with key partners, designed to transform and future-proof the central government’s workforce. By … ServiceNow Platform. You will play a key role in designing, configuring, and enhancing ITSM workflows, as well as building integrations and automations to optimise service delivery. Responsibilities Configure and customise core ITSM modules (Incident, Problem, Change, Request, Knowledge etc) Design and build ServiceNow workflows using Flow Designer and Business More ❯
This is an office-based role in Stevenage, ideal for someone with strong technical knowledge, great problem-solving skills, and a proactive approach to service delivery. Key Responsibilities Act as a systems/product specialist, delivering technical support and implementing configuration changes. Follow change control processes to ensure verified … and documented enhancements. Monitor performance metrics to improve service levels and proactively resolve issues. Support project delivery by implementing technical designs within your area of expertise. Build and maintain strong relationships with customer stakeholders to enhance service. Troubleshoot complex issues, escalate when needed, and analyse trends to prevent … recurrence. Mentor junior team members and contribute to a collaborative team environment. Understand the client’s business needs and identify opportunities to improve service delivery. Stay updated with new technologies, products, and service techniques to enhance performance. Skills & Experience Required Solid experience in Wintel environments with deep understanding More ❯
