love to hear from you. The Role and What You'll Be Doing on a Day-to-Day Basis: We are seeking an experienced Onsite Support
Team Leader to join our dynamic
team based in Stevenage. This role involves providing effective onsite technical support and managing a
team of Onsite Support Engineers. You … to keep skills up to date. Focus on customer service: Proven track record of delivering exceptional customer service and building strong relationships. Foster accountability: Promote a culture where
team members take ownership of their tasks. Instil a sense of urgency: Prioritize tasks effectively to meet customer needs and resolve issues promptly. Identify process improvements: Seek opportunities for efficiency … and implement best practices. Collaborate effectively: Work closely with other departments, such as the Sysadmin
Team and Service Delivery Manager, to ensure cohesive support and service delivery. The ideal candidate will have: People management skills, with experience in coaching and mentoring onsite teams. Strong problem-solving skills related to IT. Knowledge of IT infrastructure support, including hardware, Office
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